Natera
cell-free DNA (cfDNA) testing
PatientCoordinator
Neural analysis suggests this role is
optimal for Entry candidates.
“Patient Coordinator at Natera. Skills: patient relationship management, sales. growing the relationship between Natera and its patients to ensure timely management of testing. collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs”
What You'll Achieve.
increase revenue; drive market development
Industry & Context.
problem solving
This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
What They're Looking For.
Must Have
Minimum of 2 years of Call Center experience in an inbound and outbound capacity, Minimum of 2 years of sales experience
Nice to Have
Background in medical or biological sciences preferred
What You'll Do.
growing the relationship between Natera and its patients to ensure timely management of testing
collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs
being the patient advocate within Natera
maintain & support existing customers
Assess the needs of patients with a focus on customer support
coordination of logistics
Maintain and support a service-oriented relationship with patients
Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner
Help manage our business system tools
nurture and grow patient relationship in order to influence and schedule ongoing testing
Employee must complete training relating to HIPAA/PHI privacy
General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
Must maintain a current status on Natera training requirements
How You'll Work.
Team & Collaboration
collaborating with Nurse Coordinators; work both independently and collaboratively
Communication Scope
excellent oral & presentation skills; Excellent organizational and communication skills (written and verbal)
Full Job Description
POSITION SUMMARY: The role of Patient Coordinator will be central to the success of the Prospera product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs. The Patient Coordinator will accomplish this by being the patient advocate within Natera. PRIMARY RESPONSIBILITIES: Work with assigned Nurse Coordinator to maintain & support existing customers. Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving. Maintain and support a service-oriented relationship with patients Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner. Help manage our business system tools (e. g. QlikView, Salesforce) Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing. Performs other duties as assigned. This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. QUALIFICATIONS: Minimum of 2 years of Call Center experience in an inbound and outbound capacity. Minimum of 2 years of sales experience Background in medical or biological sciences preferred KNOWLEDGE, SKILLS, AND ABILITIES: Outgoing personality with excellent oral & presentation skills. Ability to think strategically as well as execute tactically Emphasis on competitive analysis and team first attitude. Ability to relate and educate
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