Eye Clinics of Michigan
eye care
PatientCoordinator
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“Patient Coordinator at Eye Clinics of Michigan. Skills: patient care, administrative responsibilities, check-in/out experience, customer service, patient flow, insurance verification, communication. act as the first point of contact for our patients. set the tone for the patient’s visit through excellent patient care”
What You'll Achieve.
set the tone for the patient’s visit through excellent patient care; create a smooth check-in/out experience for patients; accomplishing practice goals
Industry & Context.
Travel to our other offices in Brownstown, Wyandotte and Dearborn, MI is required as needed., Mileage reimbursement, Full-time, long-term position, Cannot accommodate students looking for only a summer job or that would need to work part-time during the school year., Reliable transportation that would allow employee to go to multiple work locations with minimal notice, frequent walking (75%), sitting (50%), standing (50%), regular bending, stooping, and reaching (25–50%), lift, carry, push, and pull items up to 25 lbs., constant grasping, writing/typing, and use of technology, Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time., Occasional driving or climbing may also be necessary.
What They're Looking For.
Must Have
High School Diploma or GED Equivalent, Favorable result on Background Check, Basic computer skills, customer service skills, Excitement to learn and grow, One year of related experience and/or or equivalent combination of education and experience
Nice to Have
Desire to gain industry knowledge and training
What You'll Do.
act as the first point of contact for our patients
set the tone for the patient’s visit through excellent patient care
perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients
Provide exceptional customer service during every patient encounter (in person or via phone)
Display a professional attitude
greet patients promptly with a smile
and thank them when they leave
Answer phones (both external and internal)
Practice urgency at all times with patients’ time
as well as Doctor’s time and schedule
Manage patient flow in the office
Knowledge of common fees charged for common visits and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
General office duties and cleaning to be assigned by manager
How You'll Work.
Team & Collaboration
Ability to interact with all levels of employees in a courteous, professional manner at all times; team-oriented
Communication Scope
Effectively communicate with patients, doctors, and managers; Answer inquiries through phone, email, and in person requests; Answer phones (both external and internal); assure prompt, courteous service at all times
Full Job Description
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. **This is a full-time, long-term position. Unfortunately, we cannot accommodate students looking for only a summer job or that would need to work part-time during the school year.** Job Title: Patient Coordinator Company: Eye Clinics of Michigan Location: On-site at our office in Wayne, MI Travel: Travel to our other offices in Brownstown, Wyandotte and Dearborn, MI is required as needed. We do pay mileage reimbursement! Perks: Full benefits package, including Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off (PTO) and Paid Holidays Paid Maternity Leave Competitive base pay Employee discounts Hours: Full Time Our office is open Monday-Friday 8am-5pm You may need to work a little earlier/later as needed Requirements: High School Diploma or GED Equivalent Favorable result on Background Check Basic computer skills Strong customer service skills Excitement to learn and grow Essential Functions: Facilitate patient flow Verify medical and vision insurances Effectively communicate with patients, doctors, and managers Answer inquiries through phone, email, and in person requests SUMMARY A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide exceptional customer serv
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