SolvoGlobal
Healthcare
PatientCareSpecialist–Bilingual
“Patient Care Specialist – Bilingual at SolvoGlobal. Skills: scheduling and coordinating medical appointments, HIPAA compliance, patient support, medical schedules. Provide patient support with clear, empathetic, and professional communication. Ensure compliance with OSHA and HIPAA regulations in all interactions. Manage medical schedules: identify available slots, restrictions, and opportunities for optimization (including double-booking when appropriate). Maintain accurate patient records in el”
Industry & Context.
optimizing medical schedules; resolving patient concerns; de-escalate patient concerns
Bilingual
What They're Looking For.
Must Have
Knowledge of HIPAA compliance. Minimum 1 year of experience in scheduling and coordinating medical appointments. Patient data management and accurate documentation. Proficiency in healthcare platforms (CRM, scheduling tools). Advanced English (B2+/C1) – mandatory requirement.
What You'll Do.
Provide patient support with clear, empathetic, and professional communication.
Ensure compliance with OSHA and HIPAA regulations in all interactions.
Manage medical schedules: identify available slots, restrictions, and opportunities for optimization (including double-booking when appropriate).
Maintain accurate patient records in electronic systems and internal tools.
Handle calls, emails, and patient inquiries efficiently.
De-escalate patient concerns using empathy and conflict resolution techniques.
How You'll Work.
Communication Scope
clear communication; empathetic communication; professional communication; handling calls; handling emails; handling patient inquiries
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