Apollo Applied Research
Healthcare
PatientCareRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Care Representative at Apollo Applied Research. Skills: Patient care, Customer support, Medical cannabis. Address patient questions and concerns. Gather detailed patient history”
What You'll Achieve.
Enhance patients' education; Enhance patients' understanding; Build stronger patient rapport; Build patient loyalty
Industry & Context.
Problem-solving skills; Critical thinking
What They're Looking For.
Must Have
Proficient in English, Customer service experience, Call center experience
Nice to Have
Bilingual candidates (EN/FR) preferred, Undergraduate degree or diploma in practical nursing, 3 or more years of relevant work experience, Hospitality industry experience, Health care industry experience, Experience with clinical databases, EMR systems experience
What You'll Do.
Address patient questions and concerns
Gather detailed patient history
Offer better recommendations
Provide robust treatment plans
Educate patients on cannabis prescription
Communicate prescription questions
Ensure understanding of cannabis use
Maintain messaging standards
Maintain knowledge standards
Provide compassionate care
Display empathy and understanding
Coordinate with booking team
Ensure simple patient journey
Ensure accessible patient journey
Ensure customer-friendly patient journey
Ensure clean patient journey
Ensure follow-up for standards
Maintain accurate notes
Execute education processes
Execute patient ordering processes
Collaborate on objections and ideas
Integrate ideas from team members
Facilitate booking process
Schedule follow-up appointments
How You'll Work.
Team & Collaboration
Patient Care Team; Booking team members; Other team members; Management
Communication Scope
Written communication; Oral communication
Full Job Description
Apollo Applied Research is a virtual medical clinic offering its patients an accessible path to medical cannabis treatment. We offer effective treatments for many chronic health conditions such as pain, anxiety, sleep disorders, PTSD and more through an evidence-based approach to empower our patients to take control of their overall health. We have a team of experienced health care professionals dedicated to patient care and medical cannabis education. We are actively seeking new and better ways to treat our patients’ illnesses with medical cannabis across Canada. Apollo is a growing organization in the exciting, fast-paced, and evolving industry of medical cannabis. Working at Apollo provides our employees with an atmosphere of ongoing professional advancement opportunities, learning, challenges, and problem solving. Our teams consist of dedicated and empathetic professionals with a diverse set of perspectives, experiences, and collaboration to maximize our collective impact. **Purpose:** Nurturing partnerships with our patients to ensure high quality medical assessments and educational support; facilitating the patient’s journey as part of being effectively prescribed medical cannabis. Streamlining accurate and high-quality communication and customer support processes to enhance patients’ education and understanding of their prescription, building stronger patient rapport and loyalty. **Responsibilities:** * Addressing patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans to patients". * Patient education, communicating with patients for their medicinal cannabis prescription questions, either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatment * Maintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team * Providing compassionate care to patients,
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