PatientCareCoordinator-Dermatology

Onsite Dermatology makes it easy for seniors to see a dermatologist right where they live. As the leading provider of mobile dermatological care for seniors in the US, our providers visit more than 2,000 senior communities, assisted living centers, and skilled-nursing facilities nationwide. By eliminating transportation barriers, we deliver early detection, faster treatment and better quality of life for residents. The Patient Care Coordinator (Account Manager) is the liaison between the senior communities, patients and the practitioners. The Account Manager will be responsible for creating/finalizing practitioner schedules, managing relationships with the key decision makers within the community or facility and ensuring the successful implementation and utilization of our services. This role is to also maximize the provider’s visit at the facility while ensuring accurate patient information is documented. You will need to have a complete understanding of insurance eligibility and requirements for referrals or pre-authorizations. Account Scheduling * Notify communities / facilities and providers of scheduled visit dates, request consultations and provide visit schedules. * Organize and maintain monthly provider calendars. * Create visit templates and reports with scheduling software for monthly flyer distribution to accounts. * Communication: * Develop and maintain strong relationships with the key decision makers within the community / facility to facilitate growth and address any concerns. * Account Management: * Identify areas of concern and identify areas of opportunity for growth * Maintain updated account information in CRM * Collaboration: * Work closely with practitioners to ensure seamless patient care. * Collaborate with internal teams to ensure customer satisfaction and address any issues that arise. Daily tasks include * Complete tasks assigned in Planner. * Schedule and confirm patient appointments, follow-ups, and referrals. * Creating and uploading sc