Riverside Oral Surgery
Oral Surgery
PatientCareCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Care Coordinator at Riverside Oral Surgery. Skills: Patient Care Coordination, Customer Service, Administrative Support. Deliver customer service both over the phone and in person. Serve as the first point of contact for patients”
Industry & Context.
offering support and solutions to patients
Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations
What They're Looking For.
Must Have
High School Diploma required, Comprehensive knowledge of electronic medical systems, Adeptness in the healthcare industry, Excellent phone etiquette and ability to establish rapport with diverse clientele, Able to prioritize workload and perform in a fast-paced and challenging environment
Nice to Have
A. S. Degree in healthcare/related field preferred, 1+ year of dental administration experience highly preferred
What You'll Do.
Deliver customer service both over the phone and in person
Serve as the first point of contact for patients
and families in a friendly
professional manner and directs them appropriately
Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families
Promptly answer the telephone
direct all calls appropriately
take accurate messages
and deliver to the appropriate individual
Post all self-pay charges
and provide patients with receipts
Reconcile billing slips to daily schedule
Update patient information
including demographics
and financial waivers
Schedule appointments accurately according to department guidelines
using a waitlist when applicable
Effectively communicate problems
or issues to the Team Lead/Manager appropriately and promptly
Perform various clerical duties such as faxing
Demonstrate flexibility with various work schedules and cover for other staff when asked
including other office locations
Demonstrate the ability to follow downtime procedures adequately
Perform any and all other duties as assigned
How You'll Work.
Team & Collaboration
Cover for other staff when asked, including other office locations; Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly
Communication Scope
Excellent phone etiquette; ability to establish rapport with diverse clientele
Full Job Description
## Additional Information Our practice, Riverside Oral Surgery is seeking an enthusiastic and experienced Patient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care. What You’ll Do: The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients. The successful candidate will be able to: - Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately - Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families - Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the appropriate individual - Post all self-pay charges, collect payments, and provide patients with receipts - Reconcile billing slips to daily schedule - Update patient information, including demographics, insurance, HIPAA forms, and financial waivers - Schedule appointments accurately according to department guidelines, using a waitlist when applicable - Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly - Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings - Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations - Demonstrate the ability to follow downtime procedures adequately - Perform any and all other duties as assigned What You’ll Bring: - High School Diploma required, A.S. Degree in healthcare/related field preferred - 1+ year of dental administration experience highly preferred - Comprehensive knowledge of electronic medical systems - Adept
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