Riverside Oral Surgery
Oral Surgery
PatientCareCoordinator
“Patient Care Coordinator at Riverside Oral Surgery. Skills: Patient Care Coordination, Customer Service, Administrative Support. Deliver customer service both over the phone and in person. Serve as the first point of contact for patients”
Industry & Context.
offering support and solutions to patients
Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations
What They're Looking For.
Must Have
High School Diploma required, Comprehensive knowledge of electronic medical systems, Adeptness in the healthcare industry, Excellent phone etiquette and ability to establish rapport with diverse clientele, Able to prioritize workload and perform in a fast-paced and challenging environment
Nice to Have
A. S. Degree in healthcare/related field preferred, 1+ year of dental administration experience highly preferred
What You'll Do.
Deliver customer service both over the phone and in person
Serve as the first point of contact for patients
and families in a friendly
professional manner and directs them appropriately
Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families
Promptly answer the telephone
direct all calls appropriately
take accurate messages
and deliver to the appropriate individual
Post all self-pay charges
and provide patients with receipts
Reconcile billing slips to daily schedule
Update patient information
including demographics
and financial waivers
Schedule appointments accurately according to department guidelines
using a waitlist when applicable
Effectively communicate problems
or issues to the Team Lead/Manager appropriately and promptly
Perform various clerical duties such as faxing
Demonstrate flexibility with various work schedules and cover for other staff when asked
including other office locations
Demonstrate the ability to follow downtime procedures adequately
Perform any and all other duties as assigned
How You'll Work.
Team & Collaboration
Cover for other staff when asked, including other office locations; Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly
Communication Scope
Excellent phone etiquette; ability to establish rapport with diverse clientele
Applying for this Patient Care Coordinator role?
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