Pearl
virtual psychiatric care
PatientCareCoordinator
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“Patient Care Coordinator at Pearl. Skills: patient communication, administrative operations, triage messages, scheduling. Manage high-volume shared patient inbox. Triage clinical versus non-clinical messages”
What You'll Achieve.
100% same-day response rate on non-clinical messages; zero misdirected clinical messages; 90%+ of routine tasks resolved independently; full platform proficiency across Help Scout, Stripe, Notion, Elation, Spruce, and Huxley
Industry & Context.
Work From Anywhere in LATAM or Philippines, Pacific Time | 8 AM – 4 PM PST overlap required (Monday–Friday)
What They're Looking For.
Must Have
2+ years of experience in care coordination, medical administration, or a directly related healthcare role, Verified experience managing high-volume patient communications independently, Demonstrated experience working within a behavioral health or mental health environment, Documented ability to triage clinical versus non-clinical patient situations without supervision, Proficiency in Help Scout, Slack, Stripe, and Notion — or verifiable rapid adoption of comparable platforms, English proficiency at C1+ (CEFR) — written and verbal
Nice to Have
Educational background in psychology, public health, or health sciences, Prior experience in a telehealth or virtual-first care environment, Familiarity with Elation EHR, Spruce, Huxley, Cal. com, or Headway, Working knowledge of HIPAA and patient privacy requirements, Background at comparable behavioral health organizations (e.g. , Charlie Health, Bicycle Health, Boulder Care, Workit Health, or similar virtual psychiatric or SUD-focused platforms)
What You'll Do.
Manage high-volume shared patient inbox
Triage clinical versus non-clinical messages
Respond to non-clinical inquiries same-day
Handle appointment scheduling
Manage membership and billing updates
Manage pharmacy coordination
Manage records requests
How You'll Work.
Team & Collaboration
Clinical team communication runs through Slack and Notion
Communication Scope
English proficiency at C1+ (CEFR) — written and verbal; patient-facing standard required
Full Job Description
Work From Anywhere in LATAM or Philippines Work Schedule: Pacific Time | 8 AM – 4 PM PST overlap required (Monday–Friday) A pioneering virtual psychiatric care company is hiring a Care Coordinator to own patient communication and administrative operations end-to-end as the team scales. The company operates a telemedicine-based platform specializing in medically supervised medication tapering through a clinically grounded hyperbolic deprescribing approach — a model with no direct equivalent in conventional psychiatry. The patient population is sensitive and high-stakes: individuals working toward greater autonomy from long-term psychiatric medications. The team is small, remote, and mission-driven, and this hire will be one of its first ten core employees. A single coordinator has owned the function entirely since the company's early days; this role exists because patient volume is scaling from 350 to 500–600 active patients, and the function needs a second owner who can run independently within 90 days. Day-to-day, the Care Coordinator manages a high-volume shared patient inbox via Help Scout, triages clinical versus non-clinical messages, responds to non-clinical inquiries same-day, handles appointment scheduling, membership and billing updates via Stripe, pharmacy coordination, records requests, and fax inbox management. Clinical team communication runs through Slack and Notion. Success at 90 days is defined precisely: 100% same-day response rate on non-clinical messages, zero misdirected clinical messages, 90%+ of routine tasks resolved independently, and full platform proficiency across Help Scout, Stripe, Notion, Elation, Spruce, and Huxley. **Requirements** **Must-Have** * 2+ years of experience in care coordination, medical administration, or a directly related healthcare role * Verified experience managing high-volume patient communications independently — owned the inbox, not supported it * Demonstrated experience working within a behavioral health or menta
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