OnePeak Medical
Healthcare
PatientCareCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Care Coordinator at OnePeak Medical. Skills: Customer service, Patient care, Scheduling. Provide outstanding customer service. Offer a warm and positive welcome”
Industry & Context.
Problem-solving; Conflict resolution
Travel to other clinics, Valid driver's license, Maintain personal vehicle, Move supplies up to 25 lbs, Lift equipment up to 25 lbs, Standing and walking 50% of time, Typing and sitting 50% of time
What They're Looking For.
Must Have
High school diploma or equivalent, 6 months of customer service experience
Nice to Have
6 months of front desk reception or scheduling experience in a medical office, Prior PM/EHR experience, Proficiency in Microsoft Office Suite, Computer/Tech Savvy, Knowledge and experience with medical billing and insurance payors
What You'll Do.
Provide outstanding customer service
Offer a warm and positive welcome
Ensure accurate listing of PCP
Adhere to OnePeak Medical policies
Maintain confidentiality
Manage a multi-line telephone system
Address general inquiries
Schedule patient appointments
Update demographic and insurance information
Update patient portal
Guarantee accuracy in appointments
Verify accuracy of patient information
Inform patients of required documentation
Confirm correctness of payment method
Update method of payment
Document payments in EPM
Document reason if patient cannot pay
Maintain the reception desk
Maintain waiting areas
Maintain office files
Utilize problem-solving skills
Utilize conflict-resolution skills
Address patient complaints
Direct patients to appropriate leadership
Attend department meetings
Attend clinical meetings
Complete end-of-day responsibilities
Fulfill additional responsibilities
How You'll Work.
Team & Collaboration
Work with staff; Work with providers
Communication Scope
Communicate with patients; Communicate with staff; Communicate with providers
Full Job Description
The OnePeak Way | Grow Gracefully through changing lives rather than simply seeing patients. Mission | To provide our patients with a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being. Vision | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit. Our Company: At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles. Job Summary: As a Patient Care Coordinator, you will be the initial point of contact for patients and visitors, whether in person or over the phone. Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service. Duties and Responsibilities: Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone. Ensure accurate listing of the Primary Care Provider (PCP) in the patient's chart. Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords. Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments. Register patients and update their demographic and insurance information, as well as the patient portal. Scrutinize schedules to guarantee accuracy in appointments and visit preparedness. Always verify the accuracy of patient information during appointment schedulin
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