LUX Infusion
Healthcare
PatientCareCoordinator
“Patient Care Coordinator at LUX Infusion. Skills: Patient experience, Patient retention, Long-term relationships. Serve as primary point of contact. Support patient retention”
Industry & Context.
Problem-solving
Lift up to 25 pounds, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus
What They're Looking For.
Must Have
2+ years customer support experience, High proficiency computer systems, High proficiency Microsoft Office
Nice to Have
College degree, Bilingual capabilities, Experience supporting chronic conditions, Familiarity infusion therapies, Familiarity home administration models
What You'll Do.
Serve as primary point of contact
Support patient retention
Coordinate medication orders
Coordinate chronic disease therapies
Act as liaison patients
Act as liaison physicians' offices
Act as liaison internal teams
Monitor patient service activities
Maintain accurate patient records
Maintain timely patient records
Input patient referrals
Manage patient referrals
Generate medication orders
Process medication orders
Maintain patient contact
Ensure continuity of care
Collect patient information
Track medication deliveries
Confirm medication receipt
Document delivery details
Resolve delivery delays
Resolve service disruptions
Assist reimbursement resource searches
Support sales initiatives
Support outreach initiatives
Uphold HIPAA compliance
Uphold company policies
Uphold professional conduct
Improve service quality
Improve internal workflows
How You'll Work.
Team & Collaboration
Across departments; Across teams
Communication Scope
Verbal communication; Written communication
Applying for this Patient Care Coordinator role?
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ANONYMOUS · UNFILTERED
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