Form Health
Healthcare
PatientCareCoordinator
“Patient Care Coordinator at Form Health. Skills: Patient Care Coordination, Clinical Operations Support, Communication, Organization. Provide comprehensive support for daily clinical operations. Manage the patient's care team experience”
What You'll Achieve.
Ensure patients have a smooth, caring, and well-organized experience; Enable excellent patient care; Ensure consistent patient engagement; Optimize patient success in the program; Track company’s key clinical performance indicators; Improve operational tools and patient care
Industry & Context.
What They're Looking For.
Must Have
Medical Assistant (MA) Certificate, At least two years of experience in a fast-paced primary care, obesity medicine, or endocrinology practice, Excellent customer service skills, Excellent verbal and written communication skills, Highly organized with a proven ability to manage multiple tasks and time effectively, Proficient computer skills, with proficiency in platforms such as Slack and Google Workspace, and the ability to quickly adapt to evolving, custom-built IT systems
Nice to Have
Experience with prescription prior authorization processes is a plus
What You'll Do.
Provide comprehensive support for daily clinical operations
Manage the patient's care team experience
Coordinate patient scheduling
Assist with benefits coordination
Answer questions regarding prescription fulfillment
Coordinate with external providers
Manage pre-visit lab work
Input vital sign and medical record documentation
Collect medical records from providers
Request medical records
Review patient uploaded medical records
Send lab requisitions
Assist with prior authorization coordination
Assist with medication refills
Support clinicians with pre-visit lab orders
Guide new patients through program expectations
Address general questions about the program
Support patients with account changes
Communicate patient feedback to other teams
Assist with clinical data collection
Provide scheduling and appointment support
Assist with general insurance and billing questions
Provide information regarding insurance coverage updates
Address billing concerns
Coordinate with the billing department
Answer membership change questions related to billing
Provide information on membership costs
Answer eligibility questions
How You'll Work.
Team & Collaboration
Working collaboratively with medical clinicians and registered dietitians; Relaying messages from clinicians to patients; Communicating patient feedback to other company teams (i. e. Product, Engineering, Marketing)
Communication Scope
Excellent verbal and written communication skills
Applying for this Patient Care Coordinator role?
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