Company
Healthcare
PatientBillingRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Patient Billing Representative. Skills: healthcare billing, insurance verification, payment processing, customer service, EMR systems. Support patients with payment processing, billing education, insurance verification, and claims-related inquiries. Deliver empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. Perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.”
What You'll Achieve.
Ensure transaction accuracy, proper documentation, and data integrity. Resolve billing-related issues. Maintain professionalism and empathy during complex or sensitive financial discussions.
Industry & Context.
analytical problem-solving abilities; resolve billing-related issues
Ability to work independently in a remote or virtual environment. Uphold HIPAA requirements, confidentiality standards, and Privia security protocols.
What They're Looking For.
Must Have
Customer service or call center experience required. High school diploma or GED. Must be able to speak, read, write, and understand English. Background check required.
Nice to Have
Healthcare billing, insurance, or claims experience strongly preferred. Payment processing or financial transaction experience preferred. Additional billing or healthcare education a plus.
What You'll Do.
Support patients with payment processing, billing education, insurance verification, and claims-related inquiries.
Deliver empathetic, accurate, and compliant service while navigating healthcare billing systems and policies.
Perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.
How You'll Work.
Team & Collaboration
Collaborative approach to work.
Communication Scope
verbal communication skills; written communication skills; explain complex billing information
Full Job Description
## Description Join us as a Patient Billing Specialist, where you’ll support patients with payment processing, billing education, insurance verification, and claims-related inquiries. This role delivers empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. Agents perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY ## Qualifications Customer service or call center experience required. Healthcare billing, insurance, or claims experience strongly preferred. Payment processing or financial transaction experience preferred. High school diploma or GED required; additional billing or healthcare education a plus. Technical proficiency with EMR systems and standard computer applications. Ability to work independently in a remote or virtual environment. Must be able to speak, read, write, and understand English. Background check required in accordance with applicable laws. ## Essential Functions These functions emphasize patient advocacy, analytical billing expertise, regulatory awareness, and high-quality service delivery. Patient Payment & Account Support Accurately process patient payments via phone in accordance with Privia financial responsibility policies. Create, update, and maintain payment plans following established guidelines. Ensure transaction accuracy, proper documentation, and data integrity. Billing, Insurance & Claims Support Interpret and clearly explain claim notes, balances, and billing outcomes to patients. Verify, audit, and update insurance information for completeness and accuracy. Add or update insurance data within the EMR and resubmit pending or corrected claims. Educate patients on billing concepts including coordination of benefits, deductibles, coinsurance, copays, timely filing, and
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