BillionToOne
Genomics
PatientBillingAssociate
Neural analysis suggests this role is
optimal for Mid candidates.
“Patient Billing Associate at BillionToOne. Skills: Customer Service, Billing, Salesforce. Engage customers to resolve issues. Respond to communication”
What You'll Achieve.
Impact account growth; Impact retention; Impact revenue
Industry & Context.
What They're Looking For.
Must Have
2+ years of prior client-facing experience, Fast learner with the ability to navigate complex workflows and technology, Outstanding verbal, written and presentation skills
Nice to Have
Inside Sales / Customer Service background in a fast paced, high-volume environment, Experience using Salesforce, Advanced organizational skills with the ability to handle multiple assignments, Speaking fluently in Spanish
What You'll Do.
Engage customers to resolve issues
Respond to communication
Handle customer inquiries
Document communications
Contact patients about costs
Obtain missing information
Manage customer queue
How You'll Work.
Communication Scope
verbal; written; presentation
Full Job Description
A Rare Opportunity to Shape the Future of Genomics Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today. Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments. If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong. We are looking for a Patient Billing Associate to drive high impact initiatives that impact account growth, retention, and revenue through daily interactions with our customers. The Patient Billing Associate is on the front lines with our existing and potential customers, including clinics, medical staff, and patients. The ideal candidate for this role is a smart, ambitious, and talented individual who is extremely passionate about delivering strong results and a positive customer experience. The Patient Billing Associate is a remote position and reports to the Assoc. Director, Inside Sales. Responsibilities: Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients Ha
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