Understood Care
Healthcare
PatientAdvocate(PartTime,Remote1099)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Advocate (Part Time, Remote 1099) at Understood Care. Skills: Patient Navigation Support, Non-clinical navigation support, Healthcare navigation, Benefits navigation, Care coordination, Social Determinants of Health (SDOH) support. Provide non-clinical healthcare navigation and Social Determinants of Health (SDOH) support to Medicare patients. Serve as a member-facing contact after a member’s intake appointment”
Industry & Context.
Problem-solving skills; Comfort working through ambiguity; Independent judgment
What They're Looking For.
Must Have
Experience providing member-facing, non-clinical support, Comfortable using technology to deliver services independently through a platform
Nice to Have
Experience supporting members or caregivers in navigating healthcare, insurance, appointments, provider communications, or digital health tools, Familiarity with Medicare, Medicaid, or other public insurance programs, A commitment to member empowerment and reducing barriers to care, Ability to exercise independent judgment in responding to member needs and determining how best to provide support, Problem-solving skills and comfort working through ambiguity, Comfort using technology platforms and ability to learn new digital tools quickly, Communication and interpersonal skills, Ability to provide services in Spanish, Mandarin, or another language commonly spoken by Medicare populations, 3+ years of experience providing member-facing support in healthcare, social services, benefits navigation, care coordination, member advocacy, or a similar setting, Working knowledge of the U. S. healthcare system, including Medicare and common healthcare navigation issues faced by Medicare patients, Comfort working independently and exercising sound judgment in determining how to respond to member needs, Ability to manage member-support activities in a self-directed manner, including prioritizing tasks, following through on member requests, and maintaining appropriate documentation, Comfort using technology platforms, which may include EHRs, CRMs, member messaging tools, scheduling tools, or other digital health applications, Experience supporting older adults, individuals with complex healthcare needs, or other populations who may face barriers to accessing care, Relevant professional credentials, such as RN, CMA, BCPA, or similar certification
What You'll Do.
Provide non-clinical healthcare navigation and Social Determinants of Health (SDOH) support to Medicare patients
Serve as a member-facing contact after a member’s intake appointment
Help members understand how to access healthcare services
including finding providers
using insurance information
and scheduling appointments
Assist members with navigation issues
such as online portals
appointment logistics
referral workflows or communications with healthcare providers
Use information made available through the platform
including information related to Social Determinants of Health
to help identify practical support needs and available resources
with clinical professionals involved in a member’s care
while providing only non-clinical navigation support
Document member interactions and support activities through the platform in accordance with applicable platform requirements
Provide member support in a warm
and culturally responsive manner
Exercise independent judgment in determining how to provide services
consistent with member needs
and platform standards
How You'll Work.
Team & Collaboration
Coordinating, where appropriate, with clinical professionals involved in a member’s care
Communication Scope
Communication and interpersonal skills
Full Job Description
Patient Advocate – Patient Navigation Support (Part-Time) About Understood Care At Understood Care, our mission is to help Medicare patients more easily navigate the healthcare system by providing access to tools, resources, and member-support services through our technology platform. Understood Care operates a technology-enabled platform that connects Medicare patients with independent support professionals who can provide practical, non-clinical navigation support. These support professionals are independent contractors who use the Understood Care platform to help members better understand and manage common healthcare navigation tasks. We are seeking independent support professionals: compassionate, proactive individuals who can support Medicare patients in accessing and coordinating the care resources they need. Many Medicare patients face challenges understanding how to use their insurance, schedule appointments, communicate with healthcare providers, or access digital health tools. Through the Understood Care platform, independent support professionals may provide member-centered guidance with patience, clarity, and respect. As an independent support professional using the Understood Care platform, you may serve as a point of contact for members following their initial intake visit with a Clinical Lead. You may use information made available through the platform to understand a member’s stated needs and provide practical, individualized navigation support. This may include helping members schedule appointments, filling out forms, locate resources related to social needs such as food and housing and/or communicate with healthcare providers.. Independent support professionals are not employees of Understood Care and are expected to exercise independent judgment in determining how to perform their services, consistent with applicable platform standards, member needs, and legal and regulatory requirements. 1. Ideal Independent Support Professional Profile The ideal
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