Mood Health
Healthcare
PatientAcquisitionSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Acquisition Specialist at Mood Health. Skills: Patient scheduling, Client communication. Be the first point of contact for new. Talk with people reaching out for mental health”
What You'll Achieve.
Meet booking targets
Industry & Context.
Solving problems
Ability to work weekends when needed
What They're Looking For.
Must Have
Bilingual Spanish required, 1 to 2 years of experience, Experience in scheduling, Experience in healthcare, Experience in mental health, Experience in a customer facing role, Comfortable speaking with people who may feel nervous or unsure, Organized and able to manage multiple systems and conversations at once
Nice to Have
Experience with scheduling or support tools such as Zendesk is helpful, Familiarity with HIPAA, Respect for patient privacy
What You'll Do.
Be the first point of contact for new
Talk with people reaching out for mental health
Help clients feel comfortable moving forward
Guide people through the booking process
Answer questions about availability
Answer questions about insurance
Answer questions about next steps
Encourage people to take the next step
Explain things clearly
Build trust with clients
Communicate with clients by phone
Communicate with clients by text
Communicate with clients by email
Work toward team goals
How You'll Work.
Team & Collaboration
Supportive team environment
Communication Scope
Written communication; Verbal communication
Full Job Description
About Mood Health Mood Health is changing how people access mental health care. We believe care should be personal, human, and accessible—and that every patient deserves a provider who truly fits their needs. That’s why we carefully match each client with the right clinician. Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection drives everything we do. Through video visits, our expert clinicians—psychiatric nurse practitioners and therapists—deliver therapy and medication management right from the comfort of home. About the Role We are looking for a Booking Specialist who enjoys talking with people, solving problems, and helping others take an important step toward getting care.In this role, you will help new clients understand how things work, answer their questions, and guide them toward scheduling their first appointment. If you communicate well, stay organized in a fast-moving environment, and enjoy helping people move forward, you will likely enjoy this role. What You’ll Do Be the first point of contact for new clients- Talk with people who are reaching out for mental health support and help them feel comfortable moving forward. Help clients get scheduled- Guide people through the booking process. This includes answering questions about availability, insurance, and next steps. Encourage people to take the next step- Many clients feel nervous about starting therapy. Your ability to listen, explain things clearly, and build trust can make all the difference. Keep care on track- Manage cancellations, reschedules, and follow ups so patients stay connected to care. Communicate clearly and kindly- Work with clients by phone, text, and email in a professional and empathetic way. Work toward team goals- This role includes booking targets. Every appointment scheduled means someone is getting the care they need. What We’re Looking For Bilingual Spanish r
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