PatientAccountRepresentative

## Accountabilities In this role, you will be responsible for managing insurance account workflows and ensuring accurate resolution of billing and reimbursement issues, including: Processing insurance account transactions, ensuring proper setup, accuracy, and timely updates of account activity Investigating, resolving, and appealing insurance denials while documenting all actions in compliance with internal standards Communicating with insurers, third-party payers, and internal departments to ensure efficient claims processing and resolution Reviewing and managing a range of general and specialty healthcare claims, including workers’ compensation and motor vehicle accident cases Monitoring aged accounts receivable and prioritizing workloads to optimize collections and reduce outstanding balances Performing quality assurance checks on account transactions to ensure accuracy and compliance Supporting revenue cycle analytics by identifying trends in denials and contributing to reporting and documentation updates Participating in process improvement initiatives, including lean methodologies and workflow optimization Requirements: This role requires experience in healthcare billing or revenue cycle operations, along with strong communication and problem-solving skills: 2+ years of recent experience in healthcare billing, collections, or revenue cycle operations, or 4+ years in general billing, collections, or customer service Equivalent combination of education and professional experience will be considered Strong understanding of insurance claims processing, denial management, and accounts receivable workflows Ability to work with healthcare information systems and standard office tools such as Microsoft Office Excellent written, verbal, and interpersonal communication skills with a customer-focused mindset Strong analytical and problem-solving abilities with the capacity to multitask and meet strict deadlines High attention to detail, accuracy in data entry, and strong