UW Medicine
Healthcare
PatientAccountRepresentative3
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Account Representative 3 at UW Medicine. Skills: patient account management, customer service, financial assistance processing. Handle a high volume of calls with patients, families, insurance companies, attorneys, and corporate clients in a structured environment under set schedules and tight timeframes. Obtain and relay detailed patient information to appropriate departments to ensure quality service”
What You'll Achieve.
ensure quality service; meet departmental quality and performance standards
Industry & Context.
Research, resolve, and respond to patient inquiries promptly; Provide solutions to meet responsibilities; Coordinate with self-pay and collection partners to resolve patient issues; Determine appropriate actions for resolution; Analyze bankrupt or deceased patient accounts
What They're Looking For.
Must Have
High School graduation or equivalent, three years of experience in patient accounting, customer service, or a related office environment
What You'll Do.
Handle a high volume of calls with patients
and corporate clients in a structured environment under set schedules and tight timeframes
Obtain and relay detailed patient information to appropriate departments to ensure quality service
and respond to patient inquiries promptly
Assist patients in understanding financial obligations and provide solutions to meet responsibilities
Conduct initial telephone screening for financial assistance and help complete applications
Coordinate with self-pay and collection partners to resolve patient issues and communicate outcomes
Set up and manage patient payment plans
Prepare accounts receivable adjustments and maintain accurate records
Update patient demographic
and payer information in applicable systems
Communicate with medical center staff
and third-party payers to verify billing information and resolve concerns
Review patient account status and determine appropriate actions for resolution
Skip trace return mail accounts and analyze bankrupt or deceased patient accounts
Maintain spreadsheets and draft correspondence using Microsoft Excel and Word
Assist in training and orienting new staff while meeting departmental quality and performance standards
How You'll Work.
Team & Collaboration
Coordinate with self-pay and collection partners; Communicate with medical center staff, patients, and third-party payers; Assist in training and orienting new staff
Communication Scope
Handle a high volume of calls with patients, families, insurance companies, attorneys, and corporate clients; Obtain and relay detailed patient information; Respond to patient inquiries; Assist patients in understanding financial obligations; Communicate with medical center staff, patients, and third-party payers; Communicate outcomes
Full Job Description
**Job Description** **UW Medicine’s Patient Financial Services Department** has an outstanding opportunity for a **Patient Account Representative 3.** **WORK SCHEDULE** * 100% FTE * Day Shift **PRIMARY JOB RESPONSIBILITIES** * Handle a high volume of calls with patients, families, insurance companies, attorneys, and corporate clients in a structured environment under set schedules and tight timeframes * Obtain and relay detailed patient information to appropriate departments to ensure quality service * Research, resolve, and respond to patient inquiries promptly * Assist patients in understanding financial obligations and provide solutions to meet responsibilities * Conduct initial telephone screening for financial assistance and help complete applications * Coordinate with self-pay and collection partners to resolve patient issues and communicate outcomes * Set up and manage patient payment plans * Prepare accounts receivable adjustments and maintain accurate records * Update patient demographic, financial, and payer information in applicable systems * Communicate with medical center staff, patients, and third-party payers to verify billing information and resolve concerns * Review patient account status and determine appropriate actions for resolution * Skip trace return mail accounts and analyze bankrupt or deceased patient accounts * Maintain spreadsheets and draft correspondence using Microsoft Excel and Word * Assist in training and orienting new staff while meeting departmental quality and performance standards **REQUIREMENTS** * High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment. * Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes
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