Kolmac Integrated Behavioral Health
Healthcare
PatientAccessSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Access Specialist at Kolmac Integrated Behavioral Health. Skills: Patient access, Medical office operations, HIPAA compliance. Manage scheduled appointments. Check in patients”
Industry & Context.
Valid drivers license
What They're Looking For.
Must Have
Three plus years’ experience in a medical office setting, Working knowledge of medical insurance plans, Knowledge of Microsoft Office products, Valid drivers license
Nice to Have
Five plus years experience, Advanced experience with Microsoft Office products
What You'll Do.
Manage scheduled appointments
Alert staff to patient presence
Direct walk-in patients
Collect relevant patient information
Maintain HIPAA compliance
Manage incoming telephone calls
Follow systems and procedures
Adhere to operating practices
Adhere to record-keeping systems
Adhere to forms control
Adhere to budgetary requirements
Manage co-pay amounts
Manage self-pay amounts
Document amounts received
Alert patients to outstanding balances
Receive clinical alerts
Ensure adherence to patient restrictions
Manage patient documentation
Manage chart availability
Ensure UA records are retained
Ensure BAC records are retained
Manage waiting area milieu
Observe safety and well-being
Alert security to situations
Alert clinical staff to situations
Maintain front desk cleanliness
Maintain waiting room order
How You'll Work.
Communication Scope
Professional telephone manners; Interpersonal skills
Full Job Description
Overview Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve. We stand behind our commitment to diversity, equity and inclusion, which are the core of our company with our patients and employees. Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility. Patient care is at the heart of everything we do. We want your experience and expertise on our team! When you join our organization, you are connecting to a committed and caring group of colleagues. Responsibilities In person full-time schedule 6a-2p Manages scheduled appointments by checking in patients and alerting staff to patient presence. Directs walk-in patients to appropriate staff. Collects relevant patient information and maintains HIPAA compliance Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor. Routes calls, messages, and deliveries to appropriate staff in a timely fashion Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers Manages the waiting area milieu by observing safe
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