Expressable
healthcare
PatientAccessSpecialist
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“Patient Access Specialist at Expressable. Skills: insurance verification, prior authorization, medical billing. Resolve moderately complex insurance, authorization, billing, and care-readiness issues. Serve as a knowledgeable resource for escalations”
What You'll Achieve.
improve access to care; improve overall client outcomes; ensure accurate treatment plan alignment; ensure session readiness; ensure continuity of care; ensure accurate submission/resubmission of claims; consistently meeting SLAs, quality standards, and follow-through expectations across all assigned work
Industry & Context.
Advanced Problem-Solving & Case Resolution: Independently resolves moderately complex insurance, billing or care-readiness issues using analytical thinking and informed judgement; Anticipates obstacles and proactively coordinates next steps
100% REMOTE, PREFERENCE TO PST, MST OR CST TIME ZONES, eligible to work in the United States, sedentary work that primarily involves sitting/standing, regularly required to type on a computer keyboard, read documentation, and communicate via telephone regularly throughout the day, Visual acuity must be high enough to view computer screens and to read technical documentation communicated via electronic transmission such as email, shared drives, and chats, remote home office utilizing standard office equipment such as computers, tablets, monitors, and telephone
What They're Looking For.
Must Have
High school diploma or GED required, 2–3+ years of experience in healthcare operations, patient access, insurance verification, prior authorization, medical billing, or revenue cycle support, Demonstrated success meeting SLAs and quality metrics in a high-volume environment, Experience resolving moderately complex payer issues, denied claims, or multi-step client cases, Prior experience working in a fast-paced environment with measurable performance metrics
Nice to Have
Associate’s degree or coursework in healthcare administration, business, or a related field, Prior experience in telehealth or multi-state healthcare environments
What You'll Do.
Resolve moderately complex insurance
and care-readiness issues
Serve as a knowledgeable resource for escalations
Ensure accuracy across workflows
Partner closely with internal teams
Contribute to process improvement
Support onboarding of new team members
Model high-quality standards in documentation
responsive customer experience
Manage high-complexity insurance workflows
Manage inbound support requests
Conduct proactive outreach
Verify insurance benefits with accuracy
Determine coverage/benefit limits
Ensure timely financial clearance
and track prior authorizations
Communicate authorization status
Support billing and financial inquiries
Collect and process payments securely
Respond to internal inquiries about case status
Partner with Revenue Integrity and Payer Compliance teams
Resolve front-end rejections and registration related denials
Collect and update patient billing information
Maintain exemplary documentation quality
Identify recurring issues or inefficiencies
Recommend updates to workflows
Support pilots and process-improvement initiatives
Assist with onboarding and training of new team members
Manage an independent caseload
and follow-through expectations
How You'll Work.
Team & Collaboration
Partner closely with clinical, scheduling, and operations teams; Partner with the Revenue Integrity and Payer Compliance teams; Cross-Functional Collaboration: Works closely with Clinical, Operations and Revenue Cycle staff; Influences process improvements through observed trends and consistent communication; Provides informal coaching and support to peers
Communication Scope
written and verbal communication skills for both client-facing and internal collaboration; Client Experience Leadership - Models exceptional service and communication standards; navigating difficult or sensitive conversations with confidence
Full Job Description
JOB TITLE: PATIENT ACCESS SPECIALIST STATUS: FULL-TIME NON-EXEMPT DIRECT HIRE PAY: $23.00-$26.00 PER HOUR LOCATION: 100% REMOTE **PREFERENCE TO PST, MST OR CST TIME ZONES** We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our team. We are seeking a Patient Access Specialist who will be responsible for providing advanced support across the client journey by independently resolving moderately complex insurance, authorization, billing, and care-readiness issues. About Expressable Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential. The Patient Access Specialist provides advanced support across the client journey by independently resolving moderately complex insurance, authorization, billing, and care-readiness issues. This role serves as a knowledgeable resource for escalations, ensures accuracy across workflows that impact client outcomes, and partners closely with internal teams to prevent delays in care. The Specialist also contributes to process improvement, supports onboarding of new team members, and models high-quality standards in documentation, communication, and compliance. WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able
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