PatientAccessSpecialist

Position details: full-time 5 days per week, will rotate working every other weekend. Must be willing to rotate shifts - days, afternoons and midnights. Position supports the Trenton hospital. Mandatory orientation first week 8 a.m. to 4:30 p.m. ## Job Summary Under the direction of the Manager of Patient Access, this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check in processes. This position rotates departments (including but not limited to emergency, outpatient, labs). ## Essential Functions * Schedules appointments as deemed appropriate by the department and performs patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy. * Answers the phones and directs calls in a courteous and efficient manner. * Relays information to patients and family members according to and following HIPAA Regulations. * Prepares patient liability estimations for both pre-service/scheduled services and walk ins. * The ability to prioritize work. * Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices. * Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine. * Works with the Pre-service Center and/or physician’s office to obtain or change authorizations required per Imaging protocols or script compliance. * Transport and escort patients via wheelchair as needed * Informs patients of delays in appointment times when requested. * Calls the physician/physician’s office/Quest labs when patients arrive without a script or required labs * Actively participates in safety initiatives and risk mitigatin