Company
Healthcare
PatientAccessRepresentative-RadiologyAdministration
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Access Representative-Radiology Administration. Skills: Patient registration, Customer service. Greet patients. Register patients”
Industry & Context.
Decision Making; Problem solving
Rotating Weekends, Rotating Call/Holidays, Blood and/or Bodily Fluids, Driving motor vehicles, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel, Bend/twist, Patient Equipment, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking, Ability to multi-task, Stressful environment
What They're Looking For.
Must Have
High School Diploma or equivalent
Nice to Have
Associate's Degree, One year of health care experience
What You'll Do.
Answer telephone calls
Schedule appointments
Provide excellent customer service
Obtain demographic information
Obtain insurance information
Obtain physician information
Instruct customer on requirements
Identify self-pay patients
Refer patients to financial assistance
Establish open communication
Maintain open communication
Assist in precepting new employees
How You'll Work.
Team & Collaboration
All departments; Clinical staff
Full Job Description
**Overview:** Monday - Friday 8:30a-5p. Rotating Weekends. Rotating Call/Holidays. **Job Description Summary:** The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. **Job Description:** **Essential Functions:** * Provides excellent customer service to patients and families by applying best practices and standard operating procedures. * Interviews and registers patients in registration areas that report up through Patient Access. * Obtains accurate demographic, insurance, and physician information on registrations. * Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. * Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. * Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. * Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. * Assists in the shadowing/precepting of new employees. **Education Requirement:** * High School Diploma or equivalent, required. * Associate's Degree, preferred. **Licensure Requirement:** (not specified) **Certifications:** CPR certification (based on position and as determined by manager). **Skills:** * Demonstrated computer skills required with the ability to navigate most current technology systems. * Strong administrative skills. * Excellent customer service and organizational skills. **Experience:** One year of health care experience, preferred. **Physical Requirements:** OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pullin
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