Company
PatientAccessRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Patient Access Representative. Skills: registration, customer service, data integrity, insurance verification, problem solving. Ensures that the Emergency Department patient registration and billing information is complete and accurate. Provides support as needed to all ED staff”
What You'll Achieve.
maintain a Quality Assurance score of 95% or greater; meet performance goals for productivity and outcomes with minimal direct supervision
Industry & Context.
Demonstrates ability to handle difficult situations by using effective problem solving skills; Demonstrates critical thinking and sound judgment in addressing and resolving barriers, issues, or concerns identified
Level 1 Trauma Center environment, fast paced environment with a large number of patients, always be aware of your surroundings, responsiveness in this area is often critical in nature, high stressed area and can often times be chaotic, holiday coverage rotation, flexible availability to accommodate work coverage requests
What They're Looking For.
Must Have
High School Diploma/GED, CAC certification within 120 days of employment, 0-2 year of hospital registration related experience OR a minimum of three years customer service experience, Basic computer literacy required, Able to accurately type at least 40 words per minute
Nice to Have
Bilingual persons, persons with hospital and/or healthcare experience
What You'll Do.
Ensures that the Emergency Department patient registration and billing information is complete and accurate
Provides support as needed to all ED staff
Performs full registration and obtains
verifies and records personal
financial and visit-specific clinical information
Prioritizes and multi-tasks in a hectic and fast-paced clinical environment
Delivers outstanding customer service to both internal and external customers
Ensures the integrity of the data in the hospital’s information system with respect to patient demographic
insurance and admission information
Verifies patient insurance using various methods
Applies knowledge of payer requirements and guidelines to ensure effective reimbursement
Assists in ensuring adequate departmental coverage when needed
Conducts inpatient interviews
Secures patient valuables
Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization
Demonstrates ability to handle difficult situations by using effective problem solving skills
Serves as a resource for patients and others with questions regarding registration
insurance eligibility and patient admission
Collects insurance copays from patients
Collaborates with others to ensure a positive and effective patient experience
Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption
Flexible availability to accommodate work coverage requests
Relates effectively to various types of customers in a professional and courteous manner
Utilizes supervisor or manager to resolve issues/concerns as needed
Attends and participates in departmental meetings
Commits to recognize and respect cultural diversity for all customers (internal and external)
Communicates effectively with internal and external customers with respect of differences in cultures
utilizing interpreters when needed
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; collaborates with others to ensure a positive and effective patient experience; demonstrates ability to work independently and as part of a team; utilizes supervisor or manager to resolve issues/concerns as needed; attends and participates in departmental meetings; communicates effectively with internal and external customers
Communication Scope
communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed; Displays strong, consistent communication skills, (oral and written)
Full Job Description
**POSITION SUMMARY:** Ensures that the Emergency Department patient registration and billing information is complete and accurate. Provides support as needed to all ED staff. Must be able to function in both central and pod/treatment area environments. Performs full registration and obtains, verifies and records personal, demographic, financial and visit-specific clinical information. Prioritizes and multi-tasks in a hectic and fast-paced clinical environment. All team members within Patient Access Services are expected to maintain a Quality Assurance score of 95% or greater. **Position: Patient Access Representative** **Department: Patient Access Services** **Schedule: Full Time - (40 hours, M-F 7:30 AM-4:00 PM)** **ESSENTIAL RESPONSIBILITIES / DUTIES:** * Delivers outstanding customer service to both internal and external customers. * Ensures the integrity of the data in the hospital’s information system with respect to patient demographic, insurance and admission information. * Verifies patient insurance using various methods. * Applies knowledge of payer requirements and guidelines to ensure effective reimbursement. * Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the direction of the Admitting Manager. * Participates in holiday coverage rotation. * Conducts inpatient interviews. * Secures patient valuables. * Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization. * Demonstrates ability to handle difficult situations by using effective problem solving skills. * Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission. * Collects insurance copays from patients. * Collaborates with others to ensure a positive and effective patient experience. * Demonstrates ability to work independently and as part of a team in a fast paced environment with constant in
Applying for this Patient Access Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.