PatientAccessRepresentative

**Job Description Summary** Job Description Summary Processes patient preadmission and admission demographic and insurance data; enters information in the hospital computer system; maintains quality control for each preadmission and admission to insure accuracy of information; acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal and MUSC policies and procedures are followed. Functions in the Patient Admissions Department. **Entity** Medical University Hospital Authority (MUHA) **Worker Type** Employee **Worker Sub-Type​** Regular **Cost Center** CC003760 COL - Patient Access Services (DMC) **Pay Rate Type** Hourly **Pay Grade** Health-20 **Scheduled Weekly Hours** 40 **Work Shift** **Job Description** **Entity/Organization: MUHA (Medical University Hospital Authority/Medical Center)** **Hours Per Week** : 40 **Scheduled Work Hours/Shift: Mon-Fri** **FLSA Status: Hourly** **Job Summary/Purpose** : Processes patient preadmission and admission demographic and insurance data; enters information in the hospital computer system; maintains quality control for each preadmission and admission to insure accuracy of information; acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal and MUSC policies and procedures are followed. Functions in the Patient Admissions Department. **Key Responsibilities:** 1\. Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices. 2\. Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns. 3\. Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes. 4\. Handle escalated patient inquiries, complaints, or issues, resolving co