Sanford Health
Rural Health System
PatientAccessRepresentative
“Patient Access Representative at Sanford Health. Skills: customer service, registration, scheduling. providing extraordinary customer service to patients with every interaction. providing a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic”
Industry & Context.
resolve registration errors or denied insurance claims; resolve work queue issues
What They're Looking For.
Must Have
High school diploma or equivalent, One year of work experience, Medical terminology, customer service skills essential
Nice to Have
Post-secondary education helpful, Medical office setting experience, Six months of customer service experience
What You'll Do.
providing extraordinary customer service to patients with every interaction
providing a positive patient experience by creating a welcoming and safe environment
either on the phone or in the clinic
Greet patients & verifies demographics
scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs
coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues
manage recall and waitlists
& serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
such as make copies or send faxes
How You'll Work.
Team & Collaboration
Work with nursing team & providers to coordinate & schedule appointments; collaboration of patient financial assistance
Communication Scope
customer service skills essential
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