Sioux Center Health
healthcare
PatientAccessRepresentativeAdmitting
“Patient Access Representative - Admitting at Sioux Center Health. Skills: patient registration, insurance verification, patient information entry, customer service. greeting incoming patients and visitors. performing all patient registration duties, in the Emergency Department”
What You'll Achieve.
contribute to the efficient operation of the department
Industry & Context.
independent judgment; working knowledge of department procedures; screening calls; transferring calls; making edits to accounts; processing Emergency Department admissions and patient transfers; preparing paperwork for next day’s patient schedules; processing documents of straightforward nature; check documents for accuracy and completeness
willing and able to perform under the pressure associated with emergency situations, rotating weekends and holidays
What They're Looking For.
Must Have
high school diploma or general education degree (GED), one or more years of related experience and/or or equivalent combination of education and experience
Nice to Have
Bi-lingual experience
What You'll Do.
greeting incoming patients and visitors
performing all patient registration duties
in the Emergency Department
entering pertinent patient information
explaining various registration forms
verifying insurance eligibility
collecting payment for services
providing excellent care and service to patients
guests and fellow employees at all times
independent judgment and a working knowledge of department procedures related to work performed to contribute to the efficient operation of the department
answering incoming calls
screening as necessary
and transferring as requested
greeting and directing employees
business representatives and the general public arriving at the facility
providing general information regarding the facility and department functions and procedures
answering incoming email requests from various areas throughout the hospital to make edits to accounts
communicating with team members throughout various areas within the use of telephone
computer and other office related equipment for this purpose
operating overhead page system
processing Emergency Department admissions and patient transfers within the facility
interviewing patients or relatives regarding personal and insurance
instructing patients and relatives of related policies
recording and typing patient and insurance information and obtaining appropriate signature
ensuring all the necessary consents and HIPAA forms are signed and completed
maintaining strict confidentiality of patient information
preparation of appropriate paperwork for next day’s patient schedules
processing documents of straightforward nature requiring somewhat expanded knowledge of check documents for accuracy and completeness of specific maintains files and records of documents processed for ready records data onto documents according to standard procedures related to work performed
notifying nursing staff of patient arrival and routing patient to waiting
testing or therapy areas as if the patient is to be admitted
notifying nursing staff of patient’s arrival and finding an escort for patient to the appropriate area
performing other duties and responsibilities as assigned
How You'll Work.
Team & Collaboration
communicates with team members throughout various areas within the use of telephone, mobile communication, computer and other office related equipment for this purpose; notifies nursing staff of patient arrival and routes patient to waiting, testing or therapy areas as if the patient is to be admitted, notifies nursing staff of patient’s arrival and finds an escort for patient to the appropriate area
Communication Scope
answering incoming calls; screening calls; transferring calls; greeting and directing employees, visitors, patients, business representatives and the general public; providing general information; answering incoming email requests; communicating with team members; operating overhead page system; interviewing patients or relatives; instructing patients and relatives
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