Company
Healthcare
PatientAccessRepSurgical
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Access Rep Surgical. Skills: Patient access, Insurance verification, Customer service. Ensure patient registration accuracy. Support ED staff”
What You'll Achieve.
Maintain Quality Assurance score of 95% or greater
Industry & Context.
Problem solving skills
On-call rotation, Holiday coverage rotation
What They're Looking For.
Must Have
High School Diploma/GED, 40 words per minute typing speed, 0-2 years hospital registration experience, 3 years customer service experience
Nice to Have
Bilingual persons preferred, Hospital experience preferred, Healthcare experience preferred
What You'll Do.
Ensure patient registration accuracy
Perform full registration
Obtain patient information
Verify patient insurance
Record patient information
Multi-task in fast-paced environment
Maintain Quality Assurance score
Deliver customer service
Ensure data integrity
Apply payer knowledge
Ensure departmental coverage
Cover Admitting Department
Cover Emergency Department
Participate in holiday coverage
Conduct inpatient interviews
Secure patient valuables
Document patient accounts
Handle difficult situations
Use problem-solving skills
Serve as resource for patients
Collect insurance copays
Collaborate for patient experience
Accommodate work coverage requests
Relate to customers professionally
Utilize supervisor to resolve issues
Attend departmental meetings
Respect cultural diversity
Communicate effectively with customers
Use interpreters when needed
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Work as part of team; Collaborate with others
Communication Scope
Oral communication; Written communication
Full Job Description
**POSITION SUMMARY:** Ensures that the Emergency Department patient registration and billing information is complete and accurate. Provides support as needed to all ED staff. Must be able to function in both central and pod/treatment area environments. Performs full registration and obtains, verifies and records personal, demographic, financial and visit-specific clinical information. Prioritizes and multi-tasks in a hectic and fast-paced clinical environment. All team members within Patient Access Services are expected to maintain a Quality Assurance score of 95% or greater. **Position: Patient Access Representative** **Department: Patient Access Services** **Schedule: Full Time - (40 hours, M-F 7:30 AM-4:00 PM)** **ESSENTIAL RESPONSIBILITIES / DUTIES:** * Delivers outstanding customer service to both internal and external customers. * Ensures the integrity of the data in the hospital’s information system with respect to patient demographic, insurance and admission information. * Verifies patient insurance using various methods. * Applies knowledge of payer requirements and guidelines to ensure effective reimbursement. * Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the direction of the Admitting Manager. * Participates in holiday coverage rotation. * Conducts inpatient interviews. * Secures patient valuables. * Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization. * Demonstrates ability to handle difficult situations by using effective problem solving skills. * Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission. * Collects insurance copays from patients. * Collaborates with others to ensure a positive and effective patient experience. * Demonstrates ability to work independently and as part of a team in a fast paced environment with constant in
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