Company
Healthcare
PatientAccess&Pre-AccessSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Patient Access & Pre-Access Supervisor. Skills: Patient access supervision, Staff leadership, Operational metrics monitoring, Revenue cycle oversight. Supervise daily patient access activities. Coordinate daily patient access activities”
What You'll Achieve.
Ensure timely workflow completion; Ensure accurate workflow completion; Ensure consistent departmental performance; Ensure departmental compliance; Enhance operational effectiveness
Industry & Context.
Analytical skills
Occasional onsite travel, Occasional client-based travel
What They're Looking For.
Must Have
1-3 years patient access experience, 1-3 years revenue cycle experience, 1-3 years healthcare operations experience, 1-3 years administrative healthcare roles experience, Knowledge of patient registration, Knowledge of insurance verification, Knowledge of scheduling, Knowledge of hospital billing processes, Ability to lead teams, Ability to coach teams, Ability to motivate teams, Analytical skills, Proficiency with Microsoft Office, Proficiency with general healthcare administrative systems, Excellent communication skills, Excellent interpersonal skills, Ability to manage competing priorities, Ability to manage staffing challenges, Ability to manage operational demands
Nice to Have
Associate's degree preferred, Bachelor's degree preferred, Equivalent relevant experience, 2-3 years supervisory experience, 2-3 years team leadership experience, 2-3 years business operations supervisory experience, 2-3 years business operations team leadership experience, CHAM certification preferred, CRCR certification preferred
What You'll Do.
Supervise daily patient access activities
Coordinate daily patient access activities
Ensure timely workflow completion
Ensure accurate workflow completion
Coach frontline staff
Develop frontline staff
Provide performance feedback
Implement corrective actions
Monitor operational metrics
Report operational metrics
Manage staffing schedules
Manage time-off requests
Ensure departmental performance
Ensure departmental compliance
Support revenue cycle performance
Oversee upfront collections
Oversee registration accuracy
Oversee insurance verification
Conduct performance reviews
Serve as staff resource
Serve as ancillary department resource
Resolve operational issues
Participate in process improvement initiatives
Participate in staff evaluations
Participate in departmental meetings
Participate in assigned projects
How You'll Work.
Team & Collaboration
Cross-functional teams; Ancillary departments
Communication Scope
Interpersonal skills
Full Job Description
## Accountabilities Supervise and coordinate daily patient access and pre-registration activities, ensuring timely and accurate completion of workflows. Lead, coach, and develop frontline staff, including training delivery, onboarding, performance feedback, and corrective actions. Monitor and report key operational metrics such as productivity, wait times, point-of-service collections, overtime, and scheduling efficiency. Manage staffing schedules, time-off requests, call-offs, and coverage to ensure consistent departmental performance and compliance. Support revenue cycle performance through oversight of upfront collections, registration accuracy, and insurance verification processes. Conduct audits and ongoing performance reviews to ensure adherence to policies, procedures, and service standards. Serve as a resource and escalation point for staff and ancillary departments, resolving operational issues efficiently. Participate in process improvement initiatives, staff evaluations, departmental meetings, and assigned projects to enhance operational effectiveness. Requirements: 1–3 years of experience in patient access, revenue cycle, healthcare operations, or related administrative healthcare roles. Associate’s or Bachelor’s degree preferred, or equivalent relevant experience. 2–3 years of supervisory or team leadership experience in healthcare or business operations preferred. Strong knowledge of patient registration, insurance verification, scheduling, and hospital billing processes. Ability to lead, coach, and motivate teams in a fast-paced healthcare environment. Strong analytical skills with the ability to monitor metrics and identify performance improvement opportunities. Proficiency with Microsoft Office and general healthcare administrative systems. Excellent communication and interpersonal skills for working with staff, patients, and cross-functional teams. Ability to manage competing priorities, staffing challenges, and operational demands effectively. Cer
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