Expressable
Healthcare
PatientAccessManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Patient Access Manager at Expressable. Skills: Patient Access, Team Management, Operational Leadership. Lead and manage Patient Access team operations. Ensure timely insurance verification”
What You'll Achieve.
Ensure timely access to care; Ensure accurate access to care; Ensure patient-centered access; Meet individual metrics; Meet team metrics; Support patients through care experience
Industry & Context.
Strategic Problem-Solving; Root cause analysis
Work EST hours, Eligible to work in US
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, More than 5 years patient access experience, More than 3 years people management experience, Experience managing teams in high-volume call centers, Experience overseeing insurance verification, Experience with prior authorization, Experience with front-end revenue workflows
Nice to Have
Experience in telehealth, Experience in multi-state healthcare, Experience in remote operations
What You'll Do.
Lead and manage Patient Access team operations
Ensure timely insurance verification
Ensure accurate insurance verification
Ensure timely authorization
Ensure accurate authorization
Ensure timely support
Ensure accurate support
Ensure timely onboarding
Ensure accurate onboarding
Ensure timely financial clearance
Ensure accurate financial clearance
Monitor team performance against SLAs
Monitor quality standards
Monitor productivity targets
Develop performance improvement plans
Translate data trends into plans
Address performance gaps
Serve as escalation point
Support independent contributors
Resolve high-impact cases
Resolve time-sensitive cases
Ensure consistent workflow application
Ensure consistent documentation practices
Ensure consistent compliance
Partner cross-functionally
Resolve access-related barriers
Prevent delays in care
Prevent delays in reimbursement
Identify recurring issues
Identify inefficiencies
Recommend practical improvements
Provide structured onboarding
Provide daily operational guidance
Provide ongoing skill development
Reinforce service standards
Reinforce accuracy standards
Reinforce documentation standards
Maintain appropriate staffing coverage
Contribute operational insights
Contribute frontline feedback
How You'll Work.
Team & Collaboration
Partner cross-functionally; Collaborate with leadership
Communication Scope
Communicate complex information
Full Job Description
Job Title: Patient Access Manager Full-Time Exempt Direct Hire Remote in the United States (must be able to work EST, eastern time zone hours) Target Salary: $75,000-95,000 We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our team. We are seeking a Patient Access Manager who will lead and scale the Patient Access function to ensure timely, accurate, and patient-centered access to care. This role provides strategic and operational leadership over patient access workflows including insurance verification, prior authorization, scheduling readiness, support and front-end revenue integrity. About Expressable Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential. The Patient Access Manager is responsible for overseeing a team of Patient Access Specialists that support patients across the entire journey from online enrollment to initial evaluation to recurring sessions and ongoing support. The role of the Patient Access Manager is to ensure individual and team metrics are consistently met and that Expressable’s client facing non-clinical team members are successfully supporting patients through their entire care experience. WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the Unit
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