Expressable

Healthcare

PatientAccessManager

$75–95k Remote FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Patient Access Manager at Expressable. Skills: Patient Access, Team Management, Operational Leadership. Lead and manage Patient Access team operations. Ensure timely insurance verification”

What You'll Achieve.

Ensure timely access to care; Ensure accurate access to care; Ensure patient-centered access; Meet individual metrics; Meet team metrics; Support patients through care experience

Industry & Context.

Healthcare
Problems you'll solve

Strategic Problem-Solving; Root cause analysis

Eligibility Requirements

Work EST hours, Eligible to work in US

What They're Looking For.

Must Have

Bachelor's degree or equivalent experience, More than 5 years patient access experience, More than 3 years people management experience, Experience managing teams in high-volume call centers, Experience overseeing insurance verification, Experience with prior authorization, Experience with front-end revenue workflows

Nice to Have

Experience in telehealth, Experience in multi-state healthcare, Experience in remote operations

What You'll Do.

Lead and manage Patient Access team operations

Ensure timely insurance verification

Ensure accurate insurance verification

Ensure timely authorization

Ensure accurate authorization

Ensure timely support

Ensure accurate support

Ensure timely onboarding

Ensure accurate onboarding

Ensure timely financial clearance

Ensure accurate financial clearance

Monitor team performance against SLAs

Monitor quality standards

Monitor productivity targets

Develop performance improvement plans

Translate data trends into plans

Address performance gaps

Serve as escalation point

Support independent contributors

Resolve high-impact cases

Resolve time-sensitive cases

Ensure consistent workflow application

Ensure consistent documentation practices

Ensure consistent compliance

Partner cross-functionally

Resolve access-related barriers

Prevent delays in care

Prevent delays in reimbursement

Identify recurring issues

Identify inefficiencies

Recommend practical improvements

Provide structured onboarding

Provide daily operational guidance

Provide ongoing skill development

Reinforce service standards

Reinforce accuracy standards

Reinforce documentation standards

Maintain appropriate staffing coverage

Contribute operational insights

Contribute frontline feedback

How You'll Work.

Team & Collaboration

Partner cross-functionally; Collaborate with leadership

Communication Scope

Communicate complex information

Full Job Description

Job Title: Patient Access Manager Full-Time Exempt Direct Hire Remote in the United States (must be able to work EST, eastern time zone hours) Target Salary: $75,000-95,000 We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our team. We are seeking a Patient Access Manager who will lead and scale the Patient Access function to ensure timely, accurate, and patient-centered access to care. This role provides strategic and operational leadership over patient access workflows including insurance verification, prior authorization, scheduling readiness, support and front-end revenue integrity. About Expressable Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential. The Patient Access Manager is responsible for overseeing a team of Patient Access Specialists that support patients across the entire journey from online enrollment to initial evaluation to recurring sessions and ongoing support. The role of the Patient Access Manager is to ensure individual and team metrics are consistently met and that Expressable’s client facing non-clinical team members are successfully supporting patients through their entire care experience. WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the Unit

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