PatientAccessCoordinatorFTRotationalHWPWexford

Completes one or more of the following processes (scheduling

authorization and referral validation and pre-serviceability estimations and collections) within Patient Access

Creates the first impression of AHN's services to patients and families and other external customers

Articulates information in a manner that patients

guarantors and family members understand so they know what to expect and understand their financial responsibilities

Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient

and preregistration functions

validates patient demographic data

identifies and verifies medical benefits

accurate plan code and COB order

Obtains limited clinical data based on service required

Corrects and updates all necessary data to assure timely

accurate bill submission

Verifies insurance information through payor contacts via telephone

or electronic verification system

Identifies payor authorization/referral requirements

Provides appropriate documentation and follow up to physician offices

case management department

and payors regarding authorization/referral deficiencies

Identifies all patient financial responsibilities

collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation

Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate

Delivers positive patient experience

Maintains focus on attaining productivity standards

Recommending innovative approaches for enhancing performance and productivity when appropriate

Adheres to AHN organizational policies and procedures for relevant location and job scope

Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes

Performs other duties as assigned or required