St. Luke's
Healthcare
PatientAccessCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Access Coordinator at St. Luke's. Skills: Patient Access, Registration, Scheduling, Customer Service. Assist with daily operations of Patient Access areas. Coordinate clerical workflow”
Industry & Context.
Sitting up to eight hours per day, Up to six hours at a time, Frequent fingering, Frequent handling, Frequent firm grasping, Frequent twisting and turning, Frequent lifting, Frequent carrying, Frequent pulling objects up to 25 pounds, Ability to push up to 250 pounds in a wheelchair, Frequent stooping, Frequent bending, Frequent crouching, Frequent reaching above shoulder level, Seeing as it relates to normal and peripheral vision, Hearing as it relates to normal conversation, Hearing as it relates to telephone use, Float locations between Easton Campus and Anderson Campus
What They're Looking For.
Must Have
Excellent customer service and interpersonal skills, Computer experience with Microsoft Office: Outlook, Access, Excel & Word, Medical insurance background, Knowledge of ICD-9 and CPT coding, Knowledge of medical terminology, Previous experience working with multi-line switchboard console
Nice to Have
Associate Degree in Business or Medical Office Administration
What You'll Do.
Assist with daily operations of Patient Access areas
Coordinate clerical workflow
Coordinate day-to-day activities
Direct clerical staff members
Maintain professional appearance of Main Lobby
Maintain professional appearance of ED Lobby
Inform staff of policy changes
Inform staff of procedure changes
Assign tasks to staff
Ensure Patient Access areas are covered
Complete scheduling process
Review preparation information
Contact primary care physician
Complete registration process
Enter appropriate charges
Enter appropriate orders
Assist or direct caller
Assure communication of patient arrival
Maintain working knowledge of policies
Maintain working knowledge of procedures
How You'll Work.
Team & Collaboration
Works in tandem with other department heads; Ensures issues are addressed
Communication Scope
Interpersonal skills
Full Job Description
### _St. Luke 's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission_ _of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient 's ability to pay for health care._ _**HOURS**_**:** Full Time, 40 hours/week Mon-Fri, with occasional shift coverage that may fall on a weekend) 7 AM - 4 PM, primarily (with coverage occasionally from 8-4:30 or 8:30 - 5) Float locations between Easton Campus and Anderson Campus The Patient Access Coordinator is responsible for assisting with the daily operations of the Patient Access areas (Registration, Central Scheduling, Information Desk and Telecommunications). Works in tandem with the other department heads to ensure that issues are addressed. Coordinates clerical workflow within the various Patient Access areas. Coordinates all day-to-day activities, including direction to clerical staff members. **JOB DUTIES AND RESPONSIBILITIES:** * Maintains professional appearance of Main Lobby and ED Lobby * Ensures that the staff is informed of changes in hospital policies and procedures so that the staff is able to effectively gather accurate patient, medical, and financial information * Assigns tasks to staff and ensures that all Patient Access areas are covered appropriately * Accurately completes the scheduling process as outlined by the department’s policy and procedure manual. Reviews preparation information with the person scheduling to assure that the patient is properly prepared for the study * Contacts the primary care physician and/or specialist to obtain required preauthorization or insurance referrals * Accurately completes the registration process as outlined by the department’s policy and proce
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