Patient Access Coordinator
PatientAccessCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Access Coordinator at Patient Access Coordinator. Skills: customer service, registration, insurance verification, bed placement, regulatory data collection. Customer service liaison for the first impression of the medical center.. Greets patients, accurately obtains all demographical information, obtains all regulatory data(HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulat”
What You'll Achieve.
Accountable for exceptional customer services; Accountable for accurate demographical and revenue cycle data entry; Accountable for confidentiality; Accountable for all regulatory requirements; Accountable for getting appropriate signatures and paperwork generated /Consent of treatment.; Accountable to check revenue log daily and to turn it into a lead; Accountable to follow all policies and procedures of the department and medical center; Accountable for all essential and non-essential functions
What They're Looking For.
Must Have
2-4 years in a health care setting with medical terminology and registration/check in experience, Ability to multitask, Excellent customer service skills, Excellent communication skills
Nice to Have
Some College, Insurance knowledge
What You'll Do.
Customer service liaison for the first impression of the medical center.
accurately obtains all demographical information
obtains all regulatory data(HIPPA
obtains appropriate signatures from patients along with providing patients with regulatory paperwork.
Assures eligibility of insurance date along with collection of copays.
Identifies the patient correctly through the EMPI search
and re verifies with patient including re-verification when bracelet is put on patient.
Prints appropriate paperwork and escorts patient to location.
works on quality checks of registrations.
Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions.
Handles day to day bed placement including scheduled
urgent and emergency admission functions of admitting
including all death procedures.
Works closely with scheduling and precertification areas within Patient Access.
Provides superior customer service to internal and external clients
and patients as referenced in the _Service Excellence Standards.
Obtains accurate patient information and enters into the Meditech computer system
Obtains all regulatory data
Obtains accurate insurance information according to policies
Obtains signatures according to policies
Checks quality of own registrations daily
Assigns beds for patients according to service and diagnosis
Shows respect for confidentiality at all times
Answers phones with name and department within 3 rings
Knows all down time procedures
Is knowledgeable on death process
Cross trains to several different areas of Patient Access registration
Assumes Patient Access front desk responsibilities as needed
Follows all departmental policies and procedures
Assures area they are working in is stocked for next shift
Cleans off printers at end of shift
Assures food is out of refrigerator weekly
Tells supervisor if supplies are low
Cleans area where worked daily
Throws all confidential papers in recycle bin
How You'll Work.
Team & Collaboration
Works closely with scheduling and precertification areas within Patient Access.; Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions.; Reports to Team Leaders/ Supervisor and Managers of Patient Access; Reports to Administrative Director of Patient Access
Communication Scope
Excellent communication skills
Full Job Description
**POSITION SUMMARY****:** Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data( HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access. **Position: Patient Access Coordinator I -** **Department: Patient Access** **Schedule: 7:00am to 3:30pm Day shift part-time (ED)** **ESSENTIAL RESPONSIBILITIES / DUTIES:** II. Job Relationships: \- Scheduling \- Precertification \- Inpatient and outpatient departments/floors \- Care Management \- Medical Records \- Billing \- Patient Information III. Authority: IV. A. Responsibilities/Essential Functions: 1.) "Provides superior customer service to internal and external clients, customers, and patients as referenced in the _Service Excellence Standards. "_ 2) Obtains accurate patient information and enters into the Meditech computer system -Chooses correct medical record number -Verifies and updates all demographical information/date of birth-address-maiden name-social security number -Verifies and updates all insurance information -accurate reason for visit -accurate physicians
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