Corewell Health

Healthcare

PatientAccessAssociateRepresentative

Southfield, Michigan, United States FULL TIME Remote Friendly
The Brief

“Patient Access Associate Representative at Corewell Health. Assist and educate patients, providers, staff. Resolve service inquiries from members, providers”

What You'll Achieve.

Achieve positive outcomes; Support Patient Access Services Center performance indicators

Industry & Context.

Healthcare
Problems you'll solve

Resolving problems; Facilitating and resolving problems

Eligibility Requirements

May be trained and then assigned to perform core scheduling duties, Actively participates in safety initiatives, Completes all position and unit safety related competencies

What They're Looking For.

Must Have

High School Diploma or equivalent, 1 year of relevant experience

Nice to Have

Associate’s degree

What You'll Do.

Assist and educate patients

Resolve service inquiries from members

Provide customers with information and education

Resolve or escalate customer concerns

Assist customers with administrative issues

Facilitate claims resolution

Track and document service interactions

Develop behaviors of productivity and availability

How You'll Work.

Team & Collaboration

Partnering with internal and external resources; Works with coworkers and leadership resources

Communication Scope

Professional and pleasant interactions

Free ATS check

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