LCMC Health
Healthcare
PatientAccessAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Access Associate at LCMC Health. Skills: Patient access, Medical scheduling, Medical registration. Greet patients and guests. Initiate scheduling or check-in process”
What You'll Achieve.
Meet registration collection goals
Industry & Context.
Resolve work queue errors
What They're Looking For.
Must Have
High School Diploma/GED or equivalent, 2 years of work experience
What You'll Do.
Greet patients and guests
Initiate scheduling or check-in process
Obtain and verify patient identification
Obtain and verify demographical data
Maintain patient information confidentiality
Complete patient registration process
Complete patient admission process
Improve patient satisfaction
Represent LCMC Health professionally
Cross-train to support multiple functions
Interact with patients and personnel
Schedule patients for services
Analyze patient information for existing accounts
Create patient accounts
Register patients accurately
Enter demographic data
Enter financial class data
Make system revisions for errors
Activate scheduled accounts
Resolve work queue errors
Request patient demographic information
Request insurance information
Request guarantor information
Request Medicare Secondary Payor information
Request Referring Physician information
Validate information against system
Ensure patient/guarantor sign documentation
Scan IDs and insurance cards
Scan orders and authorization information
Perform insurance verification tasks
Run automated eligibility response
Complete notification of admission
Complete messages for providers
Update Electronic Medical Record
Communicate patient account status
Identify patient copayment
Remind patient of collection process
Inform patient of financial liability
Attempt to collect payment
Provide financial assistance program information
Refer patients to financial counselors
Maximize point-of-service collection
Meet registration collection goals
Promote customer centered experience
Perform functions in warm manner
Answer incoming calls
Provide directions to areas
Schedule appointments
Reschedule appointments
Balance cash drawer daily
Account for shortages/overages
Account for posting errors
Make debit/credit adjustments
Forward backup documents
Make department copies
Report unreconciled monies/deposits
Follow facility cash drawer policy
Complete job-related facility requirements
How You'll Work.
Team & Collaboration
Cross-functional support
Full Job Description
Your job is more than a job. The Patient Access Associate greet patients and guests in a courteous manner while initiating the scheduling or check-in process. They will obtain and verify accurate identification and demographical data for the patient's permanent medical record, which assists in accurate reimbursement, while recognizing and maintaining the confidentiality of all patient information. The Patient Access Associate is responsible for many types of interactions such as point-of-service face-to-face, as well as telephone, web enabled, and/or through an interpretative service related to completing the patient registration and admission process. They will improve patient satisfaction through consistently representing LCMC Health professionally and cross-training to support multiple functions across all patient and payer types. The Patient Access Associate interacts with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. They will demonstrate actions consistent with LCMC Health's "Expectations" as duties are performed on a daily basis. **_Why a Great Place to Work_** You’re more than your job. Everyone is. And that’s what makes you great at your job—all the little extras you bring to work every day, the things that make you _you_. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary. You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary. **_GENERAL DUTIES_** Completes the scheduling function, registration, messaging, and/or admissions process: * Greets patients, guests and family members. * Schedules patients
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