Intuitive Health
Healthcare
PatientAccessAdvocate,PRNNights
Neural analysis suggests this role is
optimal for entry candidates.
“Patient Access Advocate, PRN Nights at Intuitive Health. Skills: Patient registration, Customer service, Payment collection. Welcome and greet patients. Answer phone calls”
Industry & Context.
Make decisions; Concentrate
Work extended hours, Lift more than 10 pounds, Lift up to 25lbs, Work with hazardous materials, Work with diseases
What They're Looking For.
Must Have
High School Diploma or GED, Manage difficult patient situations, Respond promptly to patient needs, Respond to requests for service, Customer/client focus, Flexibility, Self-motivation, Proficiency with general office equipment, Proficiency with Microsoft Office products, Proficiency with telephone etiquette, Proficiency with organization, Proficiency with time management, Completes administrative tasks correctly, Completes administrative tasks on time, Supports organization's goals, Supports organization's values
What You'll Do.
Welcome and greet patients
Maintain waiting areas
Maintain office files
Maintain front-desk areas
Update demographic information
Notify clinical staff of arrivals
Communicate patient delays
Communicate with patients
Respond to visitor inquiries
Keep office supplies stocked
Notify manager of inventory needs
Protect patient confidentiality
Secure Protected Health Information
Log off computer unattended
Inform patients of existing balance
Request payment at time of service
Attend departmental staff meetings
Refer patient complaints
Maintain knowledge/skills
Attend appropriate training
Perform other job duties
How You'll Work.
Team & Collaboration
Work with coworkers; Work with the public; Communicate with family; Communicate with providers; Communicate with nurses; Communicate with support staff
Communication Scope
Phone manner; Telephone etiquette
Full Job Description
About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. Patient Access Advocate, PRN Hours: 7p-7a Patient Access Associates are responsible for facilitating a welcoming environment, timely and accurate patient registrations for both ER and Urgent Care patients, and the collection of copays and payments for services provided. General office duties include answering phones and record keeping while providing exemplary customer service and support for clinical staff. Patient Access Associates communicate directly with patients and families, physicians, and nurses. This position requires professional appearance, behavior, and good communication skills. 1. Welcomes and greets all patients in person or over the phone. 2. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. 3. Responsible for maintaining patient waiting areas, office files, and front-desk areas in a manner that is clean and organized. 4. Registers patients and updates existing demographic information with a high rate of accuracy. 5. Facilitates patient flow by notifying the clinical staff of patients’ arrivals, being aware of delays, and communicating with patients and clinical staff. 6. Responds to patients’, prospective patients, and visitors' inquiries in a courteous manner. 7. Keeps office supplie
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