Intuitive Health
Healthcare
PatientAccessAdvocate,PRNNightShift
Neural analysis suggests this role is
optimal for entry candidates.
“Patient Access Advocate, PRN Night Shift at Intuitive Health. Skills: Patient registration, Customer service, Payment collection. Welcome and greet patients. Answer phone with polite manner”
Industry & Context.
Make decisions; Concentrate
Work with hazardous materials, Work with diseases, Work extended hours, Lift and move objects up to 25lbs, Hear, Sit, Stand, Walk, Use hands to finger, Reach with hands and arms, Climb, Balance, Stoop, Kneel, Crouch or crawl, Bend or twist at waist, Lift and move more than 10 pounds, Close vision, Distance vision, Peripheral vision, Depth perception, Adjust focus
What They're Looking For.
Must Have
High School Diploma or GED, Manage difficult patient situations, Respond promptly to patient needs, Respond to requests for service, Customer/client focus, Flexibility, Self-motivation, Proficiency with general office equipment, Proficiency with Microsoft Office products, Proficiency with telephone etiquette, Proficiency with organization, Proficiency with time management, Completes administrative tasks correctly, Completes administrative tasks on time, Supports organization's goals, Supports organization's values
What You'll Do.
Welcome and greet patients
Answer phone with polite manner
Maintain waiting areas
Maintain office files
Maintain front-desk areas
Update demographic information
Facilitate patient flow
Notify clinical staff of arrivals
Communicate delays to patients
Communicate delays to staff
Respond to visitor inquiries
Keep office supplies stocked
Notify manager of inventory needs
Protect patient confidentiality
Secure Protected Health Information
Log off computer unattended
Do not share passwords
Display professionalism with coworkers
Display tact with coworkers
Display respect with coworkers
Display team effort with coworkers
Display professionalism with public
Display tact with public
Display respect with public
Display team effort with public
Maintain communication with patients
Maintain communication with family
Maintain communication with providers
Maintain communication with nurses
Maintain communication with support staff
Inform patients of existing balance
Request payment at time of service
Attend departmental staff meetings
Refer patient complaints to personnel
Maintain own knowledge/skills
Attend appropriate training
How You'll Work.
Team & Collaboration
Working with coworkers; Working with the public; Communication with staff
Communication Scope
Telephone etiquette; Professional appearance; Professional behavior
Full Job Description
About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. The Patient Access Advocates are responsible for facilitating a welcoming environment, timely and accurate patient registrations for both ER and Urgent Care patients, and the collection of copays and payments for services provided. General office duties include answering phones and record keeping while providing exemplary customer service and support for clinical staff. Patient Registration Associates communicate directly with patients and families, physicians, and nurses. This position requires professional appearance, behavior, and good communication skills. 1. Welcomes and greets all patients in person or over the phone. 2. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. 3. Responsible for maintaining patient waiting areas, office files, and front-desk areas in a manner that is clean and organized. 4. Registers patients and updates existing demographic information with a high rate of accuracy. 5. Facilitates patient flow by notifying the clinical staff of patients’ arrivals, being aware of delays, and communicating with patients and clinical staff. 6. Responds to patients’, prospective patients, and visitors' inquiries in a courteous manner. 7. Keeps office supplies adequately stocked and notifies
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