Intuitive Health
Healthcare
PatientAccessAdvocate
Neural analysis suggests this role is
optimal for entry candidates.
“Patient Access Advocate at Intuitive Health. Skills: Customer service, Patient registration, Insurance verification. Greet patients with a smile. Answer the phone”
What You'll Achieve.
Attaining productivity standards
Industry & Context.
Analytical and problem solving skills
12 hour shifts, Every third weekend, Mids-start times between 9a and 11a, Standing, Walking, Use of hands, Reaching, Sitting, Talking, Listening, Lifting up to 10 pounds, Moderate noise exposure
What They're Looking For.
Must Have
Minimum Typing Speed of 50wpm, High school diploma or GED, Minimum of 6 months of work experiences in healthcare setting or one year customer service background, Exceptional communication skills and customer service is required, Ability to read and comprehend simple instructions, Ability to write simple correspondence, Ability to effectively present information, Basic math skills, Ability to apply common sense, Ability to deal with problems in standardized situations, Ability to work independently, self-directed, Ability to manage conflict, Daily focus on attaining productivity standards, Attend Staff meetings and Huddles
Nice to Have
Basic understanding of insurance preferred, Basic understanding of medical terminology and billing codes preferred, Minimum of 1 year experience in medical office setting desired
What You'll Do.
Greet patients with a smile
Enter information into electronic health record
Perform registration functions
Verify insurance eligibility and benefits
Collect point of service payments
Document registration information
Confirm account information accuracy
Perform visit closure activities
Perform follow up activities
Provide highest level of customer service
Provide wayfinding to patients
Check patients in and out
Verify insurance for eligibility
Assist staff and patients with clerical duties
Maintain patient files
Provide callers with information
Confirm all paperwork is filled out correctly
Keep front desk clean
Keep waiting room area clean
Keep children’s play area clean
Assure a clean work environment
Encourage a friendly work environment
Encourage a respectful work environment
Provide a customer focused environment
Provide a friendly environment
Provide a reassuring environment
Provide an open environment
Follow all HIPAA policies
Follow all company policies
How You'll Work.
Team & Collaboration
Work closely with partners
Communication Scope
Effective communication skills; Exceptional communication skills
Full Job Description
About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience. Ful Time Mids-start times between 9a and 11a, 12 hour shifts, every third weekend * The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must. * The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required. * The Patient
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