Intuitive Health
Healthcare
PatientAccessAdvocate
Neural analysis suggests this role is
optimal for entry candidates.
“Patient Access Advocate at Intuitive Health. Skills: Customer service, Patient registration, Insurance verification. Greet patients. Answer phone”
Industry & Context.
Problem solving skills; Deal with problems
Healthcare setting, Contact with contagious illnesses, Moderate noise exposure, Standing, Walking, Use of hands, Reaching, Sitting, Talking, Listening, Lifting up to 10 pounds
What They're Looking For.
Must Have
Minimum Typing Speed of 50wpm, High school diploma or GED, 1 year customer service background, Exceptional communication skills, Exceptional customer service
Nice to Have
Basic understanding of insurance, Basic understanding of medical terminology, Basic understanding of billing codes, 1 year experience in medical office setting
What You'll Do.
Enter information into EHR
Perform registration functions
Collect point of service payments
Confirm account information accuracy
Perform visit closure activities
Provide customer service
Assist staff with clerical duties
Assist patients with clerical duties
Maintain patient files
Provide company information
Confirm paperwork completion
Maintain clean front desk
Maintain clean waiting room
Maintain clean children's play area
Assure clean work environment
Encourage friendly work environment
Encourage respectful work environment
Provide customer focused environment
Provide friendly environment
Provide reassuring environment
Provide open environment
Follow HIPAA policies
Follow company policies
How You'll Work.
Team & Collaboration
Work with partners; Work alongside partners; Attend staff meetings; Attend huddles
Communication Scope
Effective communication; Present information
Full Job Description
About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience. 7p-7a 2 shifts per week to include weekend rotations Shifts are very flexible with the idea that we offer a 6-week self-schedule that allows employees to schedule their own shifts as long as they are following our scheduling guidelines, which would be gone over during orientation If you have customer/patient facing experience in a customer service realm and want to break into healthcare, our Leader works directly with you to make sure you are trained and confident. Bonus points if you have some exposure to Healthcare! * The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must. * The Patient Access Advocate performs registration functions, including
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