Transat AT

Airline

PassengerServicesAgents(Temporary4months)

Montreal, Quebec, Canada FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for entry candidates.

The Brief

“Passenger Services Agents (Temporary 4 months) at Transat AT. Skills: Customer service, Passenger assistance. Welcome, inform and direct the passengers at the check-in. Register the passengers as well as their luggage in the computer”

Industry & Context.

Airline
Problems you'll solve

Demonstrate judgment and problem-solving

Eligibility Requirements

Must be available to work on various shifts (day, evening, night, week-ends, holidays). Must be available 24/7, Ability to lift

What They're Looking For.

Must Have

High School Diploma or equivalent, Customer service, Obtain the Restricted area identity card (RAIC) upon, Must be available to work on various shifts (day, evening, night, week-ends, holidays). Must be available 24/7, Demonstrate judgment and problem-solving, Complete and successfully pass the initial training to obtain the passenger service agent, Ability to lift, Oral and written fluency in French and English, A good knowledge of French is required for positions in Quebec

Nice to Have

studies in tourism, an asset

What You'll Do.

inform and direct the passengers at the check-in

Register the passengers as well as their luggage in the computer

the passenger agent will proceed to the various

Assists passengers at arrivals and departures (unaccompanied minors

passengers needing wheelchairs

Conform to the legal rules pertinent to the airport industry

Health and Safety at work as well as all the other company’s policies and work

Be able to react properly in case of emergency and apply the measures to be

All other tasks necessary for the good operation of the Passenger Service Department

How You'll Work.

Team & Collaboration

The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Communication Scope

Oral and written fluency in French and English; A good knowledge of French is required for positions in Quebec; communicate and collaborate frequently in English, both orally and in writing

Full Job Description

Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment. * Welcome, inform and direct the passengers at the check-in counter; * Register the passengers as well as their luggage in the computer system; * Verifies all travel documents; * At the gates, the passenger agent will proceed to the various announcements; * Assists passengers at arrivals and departures (unaccompanied minors, passengers needing wheelchairs, etc.); * Conform to the legal rules pertinent to the airport industry, Health and Safety at work as well as all the other company’s policies and work procedures; * Be able to react properly in case of emergency and apply the measures to be taken; * All other tasks necessary for the good operation of the Passenger Service Department. ## Qualifications * High School Diploma or equivalent, studies in tourism, an asset * Customer service experience; * Obtain the Restricted area identity card (RAIC) upon hire; * Must be available to work on various shifts (day, evening, night, week-ends, holidays). Must be available 24/7; * Demonstrate judgment and problem-solving skills; * Complete and successfully pass the initial training to obtain the passenger service agent positon; * Enjoy working in a team environment; * Ability to lift loads; Oral and written fluency in French and English . *A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writin

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