Accor
Hotel
PassengerRelationsOfficerLounge
“Passenger Relations Officer - Lounge at Accor. Skills: Customer service, Lounge operations, Passenger assistance. Deliver exceptional customer service. Support daily lounge operations”
Industry & Context.
Problem-solving proficiency
What They're Looking For.
Must Have
Customer-focused, Detail-oriented, Flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays
Nice to Have
High school bachelor’s degree in hospitality, tourism, or related field, Previous customer service or hospitality experience, ideally in an airport or lounge experience handling passenger relations and complex requests, Multilingual abilities
What You'll Do.
Deliver exceptional customer service
Support daily lounge operations
Maintain high standards of cleanliness
Assist passengers with lounge access
Monitor guest feedback
Adhere to safety and security protocols
How You'll Work.
Team & Collaboration
Collaborating with lounge teams to enhance service quality
Communication Scope
Communication proficiency
Applying for this Passenger Relations Officer - Lounge role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Accor?
Real rants from real employees. Read before you apply.