JLG
PartsIntrepreter
“Parts Intrepreter at JLG. Skills: Spare parts sales, Customer support. Respond to parts requests. Interpret parts requirements”
Industry & Context.
Complaint resolution
What They're Looking For.
Must Have
Written and verbal communication, Literacy and numeracy skills, Computer systems experience, Work as an individual, Work within a team, Organizational skills, Customer service, Spare parts sales experience, Spare parts operations experience, Mechanical aptitude
Nice to Have
ERP experience with SAP
What You'll Do.
Respond to parts requests
Interpret parts requirements
Deal with enquiries professionally
Process customer quotations
Process customer orders
Follow up customer enquiries
Coordinate deliveries
Inform customers of order changes
Follow up quotations with customers
Ensure freight charges are accurate
Provide Proof of Deliveries
Escalate freight delays
Raise credit return forms
Process cash sale orders
Process walk in customer orders
Escalate issues with manuals
Escalate issues with OLE
Perform general duties
How You'll Work.
Team & Collaboration
Communication with technicians; Communication with workshop staff; Support Business Development Managers; Support Sales staff
Communication Scope
Written communication; Verbal communication
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