Teachstone
Education
PartnershipSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Partnership Success Manager at Teachstone. Skills: Client Success, Account Management, Relationship Management, Client Retention, Client Satisfaction. Develop and execute strategies to increase client adoption, retention, and satisfaction. Act as a trusted advisor by understanding client goals, collaborating on strategies to meet those goals, and maintaining strong, ongoing relationships”
What You'll Achieve.
Increase client adoption, retention, and satisfaction; Ensure clients achieve their desired outcomes using Teachstone solutions; Achieve maximum value from Teachstone solutions; Support long-term client success
Industry & Context.
Proactively develop solutions to support long-term client success
Willingness to travel as needed, up to 25%
What They're Looking For.
Must Have
Bachelor’s degree in education or a related field, or equivalent experience, Three to five years in a client success, account management, service delivery/implementation, or related role, Proven ability to manage complex client relationships, build trust, and drive client success, Understanding of educational structures and best practices in child and teacher development, Exceptional written and verbal communication skills, with a talent for building rapport and engaging with clients effectively, Competence in word processing, spreadsheet, and database software (e. g. , Microsoft Office, Google Drive Suite)
Nice to Have
Knowledge of the Classroom Assessment Scoring System (CLASS®) and Teachstone products is a plus, Experience with Salesforce or similar CRM software is preferred
What You'll Do.
Develop and execute strategies to increase client adoption
Act as a trusted advisor by understanding client goals
collaborating on strategies to meet those goals
and maintaining strong
ongoing relationships
Serve as the internal advocate for clients by gathering feedback and collaborating with internal teams to enhance Teachstone offerings and address client needs
Support onboarding and implementation processes to ensure a seamless and positive experience for new and existing clients
Manage the logistics of contract delivery and renewal
ensuring all client agreements are executed efficiently
Monitor client health metrics
identify potential risks
and proactively develop solutions to support long-term client success
proactive communication with clients to ensure they receive maximum value from Teachstone solutions and maintain a strong
positive relationship
Create and present detailed client reports
showcasing successes and providing actionable recommendations for further optimization of services
Maintain an in-depth understanding of Teachstone’s product and service solutions to effectively support clients and address their needs
Develop and deliver engaging presentations and webinars to clients
and strategies for maximizing the impact of Teachstone solutions
Identify and implement opportunities for process improvement within the Partnership Success team to enhance client outcomes
How You'll Work.
Team & Collaboration
Collaborate with internal teams to enhance Teachstone offerings and address client needs; Work closely with colleagues across teams to drive overall team success and foster a culture of collaboration
Communication Scope
Exceptional written and verbal communication skills; Talent for building rapport; Engaging with clients effectively
Full Job Description
Company Overview: Do you enjoy making a difference in a child's life, transforming education, and evolving learning? Come join Teachstone, the interaction company! Teachstone® was founded in 2008 to deliver the Classroom Assessment Scoring System® (CLASS®) nationwide and around the globe. Developed through years of research, the CLASS observation tool measures the interactions between teachers and children, which have been shown to drive learning and lifelong achievement. Teachstone helps organizations conduct classroom observations and provides professional development so that teachers improve, and children learn more. Our online subscription service, myTeachstone, simplifies CLASS implementation by combining observation data with a robust library of CLASS resources and professional development. At Teachstone, everything we do is about improving the ways teachers interact with their students. We train coaches and observers, build and deliver online support programs, design professional development – all of it grounded in one proven fact: the interactions teachers have with students have a lasting impact on their academic and developmental success. By helping educators describe, measure and improve their interactions and relationships with students, Teachstone is transforming education nationwide, one interaction at a time. Role Overview: Teachstone is seeking a dynamic Partnership Success Manager (PSM) who recognizes that our success is deeply linked to our clients' outcomes. The ideal candidate is passionate about fostering meaningful, high-value client relationships and ensuring clients can achieve their goals using Teachstone solutions. As a key member of the Teachstone team, you will focus on client satisfaction, retention, and success by aligning Teachstone’s offerings with client needs, providing proactive support, and serving as a trusted advisor. If you are a detail-oriented self-starter dedicated to high-quality client interactions and results-driven engag
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