FARFETCH
fashion
PartnerSupportSpecialist(EnglishSpeaker)
Neural analysis suggests this role is
optimal for Mid candidates.
“Partner Support Specialist (English Speaker) at FARFETCH. Skills: Partner Support, B2B Service, Communication. Act as the main point of contact for partners. Support partners with speed, quality and service”
What You'll Achieve.
strengthening the daily operational relationship; ensuring that the partner's voice is shared; delivering impeccable service; establishing process standards that guarantee consistency and efficiency; identifying improvement opportunities to meet partners’ needs
Industry & Context.
Problem solver
flexible working hours based on partners’ needs including weekends or early/late hours at times
What They're Looking For.
Must Have
Fluent in English(written and spoken), Proficient user of IT systems, both partner service tools and windows packages including Microsoft Excel and Powerpoint
Nice to Have
Experienced in a service environment, preferably B2B
What You'll Do.
Act as the main point of contact for partners
Support partners with speed
Monitor operational KPIs
proactively seek solutions
Drive partner satisfaction
advocate for the organization
How You'll Work.
Team & Collaboration
Work closely with internal departments
Communication Scope
Fluent in English(written and spoken)
Full Job Description
## Description FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers. We're a positive platform for good, bringing together an incredible creative community made up of our people, our partners, and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. OPERATIONS We're passionate about operational excellence, acting with our customers and partners always in our hearts. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world. PORTO Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. THE ROLE We are looking for a Partner Support Specialist and you'll be responsible for supporting the health of the partner ecosystem, strengthening the daily operational relationship with each partner, and ensuring that the partner's voice is shared throughout the organization. You will be a part of a fast-paced, results-driven B2B team that thrives in delivering impeccable service to the Farfetch partner community of the best luxury boutiques and brands. ## What you'll do Act as the main point of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities); Support partners with speed, quality and service on every communication channel; Monitor operational KPIs, trend spot partners’ behaviors, and proac
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