TCP Software
Computer Software
PartnerSupportSpecialist
“Partner Support Specialist at TCP Software. Ensures Partner and PEO success and satisfaction. Answering inbound calls”
What You'll Achieve.
Ensures Partner and PEO success and satisfaction; Contributes to team effort by ensuring the highest possible level of Partner and PEO satisfaction
Industry & Context.
high-level problem solving; Ability to comprehend and diagnose Partner and PEOs’ needs; Excellent judgment skills with ability to evaluate situation and provide immediate solutions
Prolonged periods sitting at a desk and working on a computer, Must be able to lift up to 15 pounds at times
What They're Looking For.
Must Have
Met Technical and Behavioral competencies for Tier 2, Basic understanding of Partner Integrations and PEO industry, Partner and PEO service and support focus with a desire to consistently deliver high quality service, oral and written communication skills, Ability to work in fast paced environment and multi-task, Excellent judgment skills with ability to evaluate situation and provide immediate solutions, Completed and passed Product and Positional Training
Nice to Have
Bachelor’s degree in business, MIS or related field or equivalent experience preferred but not required
What You'll Do.
Ensures Partner and PEO success and satisfaction
Answering inbound calls
Making outbound calls
Use CRM software to track cases
Maintains Partner and PEO records
Maintains product knowledge
Meets or exceeds established performance requirements
Engages in Partner and PEO success
Assisting fellow team members
Contributes to team effort
Ability to diffuse escalated Partner and PEO situations
Ability to comprehend and diagnose Partner and PEOs’ needs
Eligible for Email Support
Ability to work independently
follow directions related to your job
Other duties as assigned
How You'll Work.
Team & Collaboration
Assisting fellow team members and other departments
Communication Scope
oral and written communication skills
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