Ninja
Retail
PartnerSupportSpecialist
“Partner Support Specialist at Ninja. Skills: Partner Support, Troubleshooting, Communication. Be the first point of contact for partners. Ensure operations run smoothly”
What You'll Achieve.
delivering outstanding partner experiences
Industry & Context.
problem-solving skills; Confident troubleshooting skills
Willingness to work shifts, evenings/weekends, and local holidays on a rotation
What They're Looking For.
Must Have
Minimum 1 year in customer/partner support, account coordination, or operations, Confident troubleshooting skills, written and verbal communication in English, Organized, detail-oriented, calm under pressure, Experience with a ticketing system, CRM, basic spreadsheets for case notes and reporting, Willingness to work shifts, evenings/weekends, and local holidays on a rotation, quality mindset, Ability to manage multiple tasks and prioritize ticket queues and chat/phone channels
Nice to Have
additional local language(s) a plus
What You'll Do.
Be the first point of contact for partners
Ensure operations run smoothly
Resolve issues quickly
Maintain high service quality
Drive continuous improvement
How You'll Work.
Team & Collaboration
Work closely with cross-functional teams
Communication Scope
written communication in English; verbal communication in English; able to simplify complex issues
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