FeverUp
Technology
PartnerSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Partner Support Specialist at FeverUp. Skills: Partner support, Technical anchor, Escalation point. Serve as technical anchor. Serve as domain expert”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Internal Escalation experience, Analyze ticket trends, Enhance internal workflows, Provide clear explanations, Provide detailed context, Provide structured guidance, Highly organized, Create playbooks, Maintain playbooks, Create macros, Maintain macros, Create training materials, Maintain training materials, Adaptable, Autonomous, Take ownership of workflows, Collaborate across squads
What You'll Do.
Serve as technical anchor
Serve as domain expert
Serve as operational bridge
Own specialized workflows
Deep-dive technical complexities
Act as escalation point
Investigate root causes
Build structural fixes
Mentor team representatives
Answer internal questions
Champion continuous improvement
Analyze ticket trends
Test internal workflows
Enhance internal workflows
Provide clear explanations
Provide detailed context
Provide structured guidance
Create training materials
Maintain training materials
Take ownership of workflows
Collaborate across squads
How You'll Work.
Team & Collaboration
Support squads; Product squads
Communication Scope
Written communication; Verbal communication
Full Job Description
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F. C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. What You'll Do: As a Partner Support Specialist, you will serve as the technical anchor, domain expert, and operational bridge for our support ecosystem. In this role, you will own specialized workflows, deep-dive into technical complexities within our internal tools, and act as the primary escalation point for agent doubts and non-standard cases. We are looking for someone with a strong leadership background who enjoys guiding others, implementing workflows, and driving operational projects. You will look beyond individual tickets to spot trends, investigate root causes, and build structural fixes. Additionally, you will use your experience to mentor team representatives, answer complex internal questions, pilot new processes, and champion continuous operational improvement. Your responsibilities will include: Internal Escalation experience analyzing ticket trends to test and enhance internal workflows. Clear Communicator: Ou
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