Amazon Web Services
Cloud Services
PartnerSuccessSpecialist,AWSSpecialistandPartnerOrganization
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optimal for Mid+ candidates.
“Partner Success Specialist, AWS Specialist and Partner Organization at Amazon Web Services. Skills: Partner enablement, Customer success, Value realization. Develop strategies to align partner success initiatives. Design and adapt CS CoE framework”
What You'll Achieve.
Drive measurable business outcomes; Accelerate customer value realization; Accelerate consumption
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Experience managing cross-functional projects, Experience working across teams and influencing teams, Proven track record of implementing value realization frameworks at scale
Nice to Have
Knowledge of key technology and market trends, Knowledge of the software development/engineering lifecycle, Experience implementing AWS/cloud services, Experience working with, presenting to and influencing senior executives, Associate's degree or above, AWS certification, Experience working with Global System Integrators, Deep understanding of cloud services, Experience driving partner-led growth
What You'll Do.
Develop strategies to align partner success initiatives
Design and adapt CS CoE framework
Create partner-specific success metrics
Create health scoring models
Create value realization playbooks
Develop governance models
Develop operational excellence guidelines
Architect scalable approaches to measure outcomes
Architect scalable approaches to improve outcomes
Contribute to AWS Value Realization Toolkit
Enable partners to build customer success practices
Guide partners through post-sale stages
Deploy customer health frameworks
Deploy intervention strategies
Build adoption toolkits
Build change management toolkits
Build stakeholder engagement toolkits
Coach partners in value realization
Build feedback mechanisms
Establish mechanisms to measure value realization
Establish mechanisms to track value realization
Drive partner-led adoption through technical milestones
Drive partner-led adoption through usage metrics
Implement value realization frameworks
Partner with PDMs to drive adoption
Collaborate with Partner Sales to accelerate consumption
Work with Partner Development Specialists to create playbooks
Build relationships across AWS organizations
Influence senior stakeholders to drive transformation
Develop business cases demonstrating impact
Develop business cases demonstrating ROI
How You'll Work.
Team & Collaboration
Cross-functional projects; Across teams; Partner with PDMs; Collaborate with Partner Sales; Work with Partner Development Specialists; Build relationships across AWS
Communication Scope
Influence senior stakeholders; Present to executives
Process & Methodology
Program management, Cross-functional projects
Full Job Description
As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) org, you will be responsible for scaling AWS's customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization. You will architect and implement frameworks that enable partners to drive and measure customer value post-implementation. This role combines strategic enablement with hands-on execution to establish partners as extensions of AWS's customer success organization. Key job responsibilities Strategy and approach: - Develop strategies to align partner success initiatives with AWS’ long-term growth objectives - Design and adapt CS CoE's 'Activate to Advocate' framework for partner implementation - Create partner-specific success metrics, health scoring models, and value realization playbooks - Develop governance models and operational excellence guidelines for partners - Architect scalable approaches to measure and improve partner-led customer outcomes - Contribute to the AWS Value Realization Toolkit for Partners Partner enablement and program execution: - Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities positively impacts their business model - Guide partners through post-sale stages - Deploy customer health frameworks and intervention strategies through partner channels - Build adoption, change management and stakeholder engagement toolkits - Coach partners in establishing systematic approaches to value realization - Build feedback mechanisms to continuously evolve success frameworks based on partner insights - Establish mechanisms to measure and track partner-led customer value realization - Drive partner-led adoption through technical milestones and usage metrics - Implement value realization frameworks to meet business KPIs Organizational Leadership & Influence: - Partner with PDMs to drive adopt
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