Guild Garage Group
Residential Home Services
PartnerSuccessManager-ServiceTitan
Neural analysis suggests this role is
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“Partner Success Manager - ServiceTitan at Guild Garage Group. Skills: ServiceTitan, Onboarding, Implementation, Customer Success. Serve as primary ServiceTitan partner. Guide brands from onboarding through maturity”
What You'll Achieve.
Smooth onboarding and successful go-live execution; High ServiceTitan adoption and process consistency; Improved operational performance and KPI achievement; partner relationships and long-term engagement; Continuous improvement mindset
Industry & Context.
problem-solving skills
Willingness to travel as needed for onsite onboarding and support, Travel onsite for 1–2 weeks during go-live
What They're Looking For.
Must Have
Expert-level knowledge of ServiceTitan, Experience onboarding and supporting multi-location service businesses, training, facilitation, and coaching skills, Proven project management and implementation experience, Ability to manage multiple brands and priorities in a high-volume environment, communication, organization, and problem-solving skills, Willingness to travel as needed for onsite onboarding and support
What You'll Do.
Serve as primary ServiceTitan partner
Guide brands from onboarding through maturity
Build relationships with leadership
Ensure adoption of standards
Lead onboarding and implementation
Translate legacy workflows
Project manage onboarding timelines
Provide ongoing coaching
Conduct weekly scorecard reviews
Act as primary escalation point
Identify opportunities to improve workflows
Support rollout of new tools
How You'll Work.
Communication Scope
communication
Process & Methodology
Project management, Implementation experience
Full Job Description
🚀 ServiceTitan Partner Success Manager (PSM) – Residential Home Services (Garage Doors) Guild Garage Group Remote Position | $90,000 – $110,000 annually | Reports to Director of Integrations Position Summary: The ServiceTitan Partner Success Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan. The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands. This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills. ________________________________________ Key Responsibilities Partner Lifecycle Management Serve as the primary ServiceTitan partner for assigned brands Guide brands from onboarding through operational maturity Build strong relationships with leadership and operational teams Ensure successful adoption of Guild Garage Group standards and best practices Onboarding & Implementation Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP Translate legacy workflows into scalable ServiceTitan processes and Guild standards Project manage onboarding timelines, deliverables, and go-live execution Travel onsite for 1–2 weeks during go-live to support launch and stabilization Training & Coaching Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices Provide ongoing coaching to improve adoption, consistency, and operational performance Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement Support & Continuous Improvement Act as the primary escalation point for ServiceTitan-related questions, issues, and in
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