The Predictive Index
PartnerSuccessManager
“Partner Success Manager at The Predictive Index. Skills: Partner Success Management, Tiered Ecosystem Management, Consultative Partner Engagement, Product Adoption and Performance Driving. Deliver differentiated support, resources, and engagement based on each partner's tier level. Conducts tiered business reviews (QBRs) calibrated to partner tier”
What You'll Achieve.
Ensuring every partner receives the right level of guidance to thrive.; Drive product adoption and performance outcomes across all partner tiers.; Produce measurable outcomes.
What They're Looking For.
Must Have
Partner success, channel management, or account management experience with a demonstrated track record of driving partner growth and satisfaction across tiered programs., Ability to work collaboratively on a team, or individually, without direct supervision.
Nice to Have
Experience designing or managing tiered partner programs, including defining tier criteria, benefits, and escalation paths, is a differentiator., Experience with SaaS platforms, partner portals, AI tools or CRM tools to manage partner workflows and track tier-specific performance metrics is a plus.
What You'll Do.
Deliver differentiated support
and engagement based on each partner's tier level
Conducts tiered business reviews (QBRs) calibrated to partner tier
Develops and executes tiered partner success plans
establishing differentiated goals
enablement milestones
and performance expectations based on each partner's designated tier
Proactively monitors partner health metrics by tier
identifying at-risk partners early and implementing targeted interventions to improve product adoption
Collaborates with partners to establish a clear roadmap for advancing to higher tiers and ensuring tier benefits and requirements are clearly communicated and upheld
Serves as the internal advocate for partners across all tiers
escalating issues appropriately and working cross-functionally to remove barriers to partner success
Collaborates cross-departmentally within PI to ensure partners at every tier have access to the right tools
and that tier-specific expectations and deliverables are consistently met
Ensures partner compliance with tier agreements and program requirements
managing escalations with urgency and tracking resolution against defined SLAs by tier
Maintains a deep understanding of The Predictive Index assessments
and consulting solutions to effectively communicate tier-specific value propositions and drive partner investment in expanding their PI practice
How You'll Work.
Team & Collaboration
Collaborates cross-departmentally within PI; Ability to work collaboratively on a team, or individually, without direct supervision.
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