Saviynt
Identity Security
PartnerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Partner Success Manager at Saviynt. Skills: Partner Management, Customer Success, Identity Security. Manage and enable partner ecosystem. Drive successful customer delivery outcomes”
What You'll Achieve.
Drive successful customer delivery outcomes; Strengthen post-sales collaboration; Improve partner operational maturity; Deliver high-quality services; Ensure customer success; Drive adoption, engagement, and long-term value realization; Deliver exceptional outcomes
Industry & Context.
Complete security & privacy literacy and awareness training
What They're Looking For.
Must Have
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field, 8+ years of experience in Customer Success, Professional Services, Technical Account Management, Partner Success, Solution Consulting, or a related customer-facing role within enterprise software organizations, understanding of Identity Security, Identity Governance & Administration (IGA), Privileged Access Management (PAM), Identity Lifecycle Management, or broader Cybersecurity domains, Proven ability to manage strategic customer or partner relationships and influence stakeholders at executive and leadership levels, Demonstrated experience driving customer adoption, engagement, retention, and value realization across enterprise accounts, Prior experience working in the Identity Security or Cybersecurity industry, Experience supporting global enterprise customers and managing complex stakeholder environments
Nice to Have
Master's degree preferred
What You'll Do.
Manage and enable partner ecosystem
Drive successful customer delivery outcomes
Strengthen post-sales collaboration
Improve partner operational maturity
Act as strategic bridge between internal teams and partners
Ensure partners are equipped
Deliver high-quality services and customer success
and value realization
Monitor accounts for product implementation changes
Enable partners to deliver at scale
Manage escalations and drive resolution
Maintain stakeholder confidence
Position and pitch solutions to partners
Set and manage expectations
Mediate discussions and resolve issues
Collaborate cross-functionally with internal teams
Address customer concerns and resolve escalations
Ensure successful outcomes
Build executive-level relationships
Maintain regular engagement with customer stakeholders
Prioritize and manage multiple tasks
Build long-lasting relationships
Take ownership of issues
Drive issues to resolution
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with internal teams; Build executive-level relationships; Maintain regular engagement with customer stakeholders
Communication Scope
Excellent written and verbal communication; Presentation and communication skills
Full Job Description
## Description Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. The Partner Success Manager is responsible for managing and enabling the partner ecosystem to drive successful customer delivery outcomes, strengthen post-sales collaboration, and improve partner operational maturity. This role acts as a strategic bridge between internal teams and partners to ensure partners are equipped, certified, and aligned to deliver high-quality services and customer success ## WHAT YOU WILL BE DOING The ideal candidate should possess strong customer-facing skills, including executive presence, excellent written and verbal communication, and professional etiquette Act as a trusted advisor to partners by driving adoption, engagement, and long-term value realization from the platform Monitor accounts for changes in product implementation, adoption enabling partners to deliver at scale Should possess strong presentation and communication skills, along with the ability to effectively manage escalations, drive resolution, and maintain stakeholder confidence in high-pressure situations Should possess a strong background in the Identity Security domain with an understanding of Saviynt’s product portfolio and solution offerings, enabling effective positioning and pitching of solutions to partners when required. They should also be skilled at setting and managing expectations, mediating discussions, and resolving issues effectively
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