PartnerSuccessManager

ABOUT PEARL Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery — industry-leading capabilities which clinicians, practice owners, labs and insurers use to elevate the efficiency, accuracy and consistency of dental care around the world. THE ROLE We are hiring a Partner Success Manager — a detail-driven operator who will own the systems, processes, and day-to-day execution that keep Pearl’s partner channels running at a high standard. You will sit at the intersection of partner onboarding, customer success, enablement, and financial operations, ensuring that every integration partner delivers an experience consistent with Pearl’s clinical and product quality bar. This role exists because Pearl’s partner ecosystem is scaling. As we activate more integration channels, we need a dedicated operator who deeply understands the end-to-end customer journey through integrated products — from UI/UX to billing — and who can build the operational infrastructure to make that journey repeatable, measurable, and durable. You will report to the Director of Partner Growth and work closely with CS, RevOps, Product, and Engineering. WHAT YOU’LL DO Partner Onboarding & Journey Management - Optimize and oversee partner onboarding end-to-end, from kickoff through go-live - Build and maintain SOPs for all onboarding journeys — internal and partner-facing - Maintain partner journey routing logic in collaboration with RevOps - Ensure every partner is set up to deliver customer success in accordance with Pearl’s standards Customer Experience & Integration Operations - Develop deep working knowledge of the UI/UX of each integrated product and the end-to-end customer journey through partner channels - Map and monitor the motions and communications between Pearl and each p